TonyRSD13

https://help.eset.com/latestVersions/?lang=en = release dates

I can try your suggestion and let you know how I make out. Aside from that, shouldn't my clients be auto updating from 9.1.2051.0 to 9.1.2057.0 with the built in automatic policy that ESET pushes out and that I can confirm shows up on client devices under the status log?

The license breaks and the product comes up as not activated and prompts to enter the license key in order to install completely. I tried pushing out a activate license task but that fails also. The license key is the same. Only when I manually go into the client and enter the license key will it take properly. Doing this however, causes 2 licenses to be chewed up in the system as the client device shows up with a (1) after it when activation is finished. This only happens for the security upgrade. For the Encryption if I do a task, I am able to update successfully. Even though auto updates are enabled for both. I shouldn't have to do this process as they should be updating on their own, correct?

Currently most of our devices are on version 9.1.2051.0 and a software install task to 9.1.2057.0 seems to have broken a lot of our workstations. We have then had to go in manually and do extra steps for the product to update and function on the new version successfully. I talked with ESET chat support and they said to just wait the 60 days grace period for the clients to auto update on their own. It has since past that grace period and our devices are still not updating. I have verified under ProgramData/ESET/RemoteAdministrator/Agent/EraAgentApplicationData/Logs/status.html that the clients are getting the proper policy as Auto-update is enabled from the automatic policy update pushed out by ESET. I also created another policy with the same purpose and can verify that the clients see that policy as well. Should I wait until version 9.1.2060 is released as mentioned above and hope that the clients update on their own or take a different course of action? This is also the case with Encryption as it's stuck on 1.3.1.25. The agent and inspect seems to be updating properly. I have a case already open with ESET, please advise, thanks.