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Stephanec

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Posts posted by Stephanec

    install error MSI.1923

    in ESET Products for Windows Servers

    Posted

    Hi,

    I opened a ticket with https://customers.eset-nod32.fr/?esetfr/Tickets/Submit

    Quickly after that a technicien from the level one support give me a phone call and try with a teamviewer access to install the antivirus but, he had the same issue as me.

    He transferts my ticket to the support level two. They asked me to collect a lot of logs and analyse them. And today they gives me a successful solution. Here is what thy asked me to do :

    - open regedit

    - HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control

    - add or modify a dword key ServicesPipeTimeout

    - modify the key as decimal '180000'

    - reboot

    The key gives more time to the start up service to start.

     

    You can close this thread as solved !

     

    Stephane

     

    install error MSI.1923

    in ESET Products for Windows Servers

    Posted

    Yes, I can manually create the key.

    I've done all the process again

    - reboot the server in safe mode

    - use the eset uninstaller

    - check that the service key is removed from the register

    - reboot

    - try to install the eset server

    - again the problem with the eset service.

     

    In services.msc the eset service is there and it try to start c:\program files\eset\eset security\ekrn.exe.

    If I right clic on ESET service, all the option "start stop suspend" etc are in grey, I can't clic anything

     

    c:\program files\eset\eset security\ekrn.exe do really exist, if I try to start it manually I've got an error, find it in attachement

     

    Stephane

     

    error ekrn.txt

    install error MSI.1923

    in ESET Products for Windows Servers

    Posted

    Well... I delete the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ekrn and reboot the server. After that the service was removed.

    I install again Eset mail security for microsoft exchange server and this time it wa an error MSI.1920 ;-(

    I followed this thread (with some minor differences in the folder path)

    And now it tells me I dont have the right to install the service (see attachement)

    in the event log its error 11923.

    As you imagine I was connected as administrator

     

    It's endless

    Capture erreur2.PNG

    install error MSI.1923

    in ESET Products for Windows Servers

    Posted

    Hi,

    Yes the problem persist.

    - I ran the the eset uninstall tool in safe mode to remove the old "Eset mail security for microsoft exchange server". It was 6.5.10019.1

    - create the all-in-one installer with eset protect

    - install the all-in-one and it ended with the error. I install it as administrator of the server so rights problems should not exists.

    - run the log collector

    I've done this twice...

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