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Stephanec

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About Stephanec

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    France
  1. Hi, I opened a ticket with https://customers.eset-nod32.fr/?esetfr/Tickets/Submit Quickly after that a technicien from the level one support give me a phone call and try with a teamviewer access to install the antivirus but, he had the same issue as me. He transferts my ticket to the support level two. They asked me to collect a lot of logs and analyse them. And today they gives me a successful solution. Here is what thy asked me to do : - open regedit - HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control - add or modify a dword key ServicesPipeTimeout - modify the key as decimal '180000' - reboot The key gives more time to the start up service to start. You can close this thread as solved ! Stephane
  2. Yes, I can manually create the key. I've done all the process again - reboot the server in safe mode - use the eset uninstaller - check that the service key is removed from the register - reboot - try to install the eset server - again the problem with the eset service. In services.msc the eset service is there and it try to start c:\program files\eset\eset security\ekrn.exe. If I right clic on ESET service, all the option "start stop suspend" etc are in grey, I can't clic anything c:\program files\eset\eset security\ekrn.exe do really exist, if I try to start it manually I've got an error, find it in attachement Stephane error ekrn.txt
  3. Well... I delete the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ekrn and reboot the server. After that the service was removed. I install again Eset mail security for microsoft exchange server and this time it wa an error MSI.1920 ;-( I followed this thread (with some minor differences in the folder path) And now it tells me I dont have the right to install the service (see attachement) in the event log its error 11923. As you imagine I was connected as administrator It's endless
  4. Well, I'm in progress. I ran for the third time th eset uninstall tool and before rebooting in normal mode I checked the services. I found and eset service still there with in comment : "Failed to read description, error code 2" I think this is my problem, do you know how I can uninstall this service ? Regards, Stephane
  5. Hi, Yes the problem persist. - I ran the the eset uninstall tool in safe mode to remove the old "Eset mail security for microsoft exchange server". It was 6.5.10019.1 - create the all-in-one installer with eset protect - install the all-in-one and it ended with the error. I install it as administrator of the server so rights problems should not exists. - run the log collector I've done this twice...
  6. Hi, What is the process to be approved by a moderator ? Stephane
  7. Hi, I try to install "Eset mail security for microsoft exchange server" but the installation ended with an error MSI.1923 The server is an MS server 2012R2 with exchange 2013, pretty old I know Can you help me to diagnose where is the problem ? In attachement find the logcollector result. Best regards Stephane ELC_logs.zip
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