[Problem trying to renew ESET Smart Security]

15 minutes ago, itman said:

A couple more discussion points on this issue.

If you have a Visa or MasterCard logo debit card and the merchant accepts either in credit card form, they must also accept a debit card for payment by either. If they don't, they are in violation with their existing payment processing agreement with Visa or MasterCard. Something for you to check out. If this is the case, you can file a formal complaint with  Visa or MasterCard.

The only other reason I can think of is why a merchant wouldn't accept a debit card deals with payment issues. A debit card transaction is for all practical purposes the same a bank check transaction. When a credit card is used, the payment is made by the card issuer to the merchant. However with a debit card transaction, the payment is made by the card issuing bank. If the card holder's checking account lacks sufficient funds to cover the transaction amount, the payment is denied to the merchant. In the case of a Eset license debit card purchase, I really don't see the risk to Eset here. If payment was subsequently denied, all Eset has to do is cancel the license.

Not sure where you came to the conclusion that I didn't have enough in my account to cover the transaction. I had more than enough to renew my ESET License, I'm not that dense. JFC

[Problem trying to renew ESET Smart Security]

13 hours ago, itman said:

Appears it depends on whether your debit card is restricted to use only within Canada:

https://travel.stackexchange.com/questions/112712/can-i-use-us-bank-issued-credit-debit-cards-in-canada#comment274511_112714

I believe most Visa/Mastercard sponsored bank issued debit cards can be used internationally but some countries have problems.

You need to contact your bank about use of your debit card outside of Canada.

Your complaint should be why Eset N.A. does not have a relationship with financial concerns outside of the U.S. in countries that they support to handle payments originating from those countries?

Hello, thank you for your reply. For what it's worth, I travel regularly (at least a couple times a year) to visit friends and family that live in the Philadelphia, PA area and have had no problems using my Canadian debit card at various stores and even restaurants (Not to mention I ordered things from the US Amazon site and never had any problem.

I apologize if I'm repeating myself here, but when calling up my bank's customer service (TD CanadaTrust) and having them look into the issue, even they are stumped as to why my card isn't being charged. I don't know much about the internal dealings with banks, but the Bank rep I spoke with on the phone told me that even if someone attempts to use my debit card (whether successful or otherwise), a transactional type record will show, but they had said there were no attempts to charge my card, even though I called up and spoke with an ESET customer rep more than a couple of times to try and renew my ESET product.

I am just very frustrated at the issue since prior to last year, I had no problems renewing my ESET product.

[Problem trying to renew ESET Smart Security]

I double and triple checked my debit card info to make sure everything I was entering was correct. I did call ESET customer service one last time and after giving the Rep. my debit card info and billing address (which is Canadian), I was told by the Rep. that they have problems with Canadian debit cards..... Why? It's still 16 legit numbers, has an expiry date and a CVV code on the back of the card, so what is the problem??

I just find it asinine that in 2021 there are companies (for example ESET) who haven't joined the Paypal bandwagon. It would make a lot less headaches out there for some ESET customers who do not own or have access to a credit card for such transactions

[Problem trying to renew ESET Smart Security]

I Would be nice if ESET would setup into the 21st century and allow users to use their Visa/Mastercard debit cards to renew their ESET products online!!

I've never had a problem until a couple years ago. Makes me rethink my antivirus options after using ESET for over a decade

[ESET Internet Security won't update]

Hello, I've been an paying ESET Smart Security user for a number of years now. Last week I was told by an ESET employee (I'm guessing) on their Facebook page that in order to keep my program updated that I need to download ESET Internet Security, which is what I did and it installed without any errors.

A few days ago, upon opening up ESET IS, it alerted me that there was a "product update available" . I clicked on the "update product now" (in the update section of EIS) and it was downloading some "passwordmanagerinstaller", it download the update and everything looks normal, until I reboot or even just wait a few minutes later, then I still get the "product update available" message and the "update product now" button showing.

I am not sure what is wrong. Has anyone else experienced this lately?

Thank you in advance,
Tjemartin