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Supersnake

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Posts posted by Supersnake

    Help with this, please. I'm new in NOD32

    in ESET NOD32 Antivirus

    Posted · Edited by Marcos

    Try the following:

    - disable self-defense and restart the computer (or delete C:\Windows\System32\drivers\ehdrv.sys in safe mode)

    - run the Uninstall tool with /nosafemode switch in normal mode (see hxxp://support.eset.com/kb2289/)

    - install v9 from scratch.

    At the present time that link is not working (404 Error)

     

    You can find the ESET AV Remover tool at these links:

    English:  hxxp://support.eset.com/kb146/?locale=en_US

    Español: hxxp://support.eset.com/kb146/?locale=en_US&viewlocale=es_ES

    Smart scan said that threats were found but doesn't display them.

    in ESET NOD32 Antivirus

    Posted · Edited by Supersnake

    The log show a reference to Eicar test string in a text file :)

    Anyway you should see a prompt for interactive cleaning.Make sure you have enabled alerts + notifications in Advanced setup> User interface > Alerts and notifications

    Toxinon, you are very informative and are quite the diplomat :)

     

    I made a 708 page long Word document out of that log. It mentioned the Eicar test string on only p. 689 of that lengthy document.

    Did you actually scroll and read through that log to discover that it was my Eicar virus test string that triggered the threat?  If so, you are an amazingly dedicated helper.

     

    Yes, I did have Alerts + Notifications enabled. Regardless, I have since uninstalled and reinstalled NOD AV 9 and toggled all my ThreatSense cleaning parameters to Normal Cleaning, and verified that Alerts + Notifications are enabled.

     

    Thanks again.

    Smart scan said that threats were found but doesn't display them.

    in ESET NOD32 Antivirus

    Posted · Edited by Supersnake

    Today I ran another scan, it tells me I have an infection but I was not notified what the infection is.

     

    Have attached today's scan log.  I ran a keyword search on "virus", "infect", "threat" "potential" but it didn't target whatever the infection is.  Anyone have an explanation why I was not shown what the infection is?

    post-7156-0-86154700-1458582771_thumb.jpg

    scan log 3.21.2016.txt

    Smart scan said that threats were found but doesn't display them.

    in ESET NOD32 Antivirus

    Posted · Edited by Supersnake

    Does disabling "Require full admin. rights for limited administrator accounts" option under User interface -> Access setup make a difference?

    Thanks for showing me the path...

    As far as being able to see an action to perform on the found threats; No, it makes no difference if that is enabled or disabled. I still can't see any action options.

     

    Maybe this is pertinent?  When one selects "No cleaning" as a ThreatSense cleaning parameter, this appears:   

     

     "In this mode, no automatic cleaning will occur. If a threat is detected and user is logged in, an alert window with a list of available actions may be displayed".

     

    Looks like a list of available actions does not display for potentially unsafe or unwanted applications when one selects "No cleaning" as a ThreatSense cleaning parameter? 

     

    Addendum:

    If I had the time and patience I would set every ThreatSense parameter to "No cleaning"  and see if NOD32 AV gives me a list of actions to take after running a scan on the EICAR antivirus test file.

    Smart scan said that threats were found but doesn't display them.

    in ESET NOD32 Antivirus

    Posted · Edited by Supersnake

    Hello, the log you supplied indeed show 2 threats found with their names under PUA category.

    Thanks Toxinon.   When I performed keyword searches in the log I looked for "threat", "virus", and "trojan" and came up with nothing.  Hadn't thought of searching for "Potential". 

     

    I later discovered if I had right clicked on the scan finding and selected "Show", it would display the following information in the Show window. --> Note that it reads"action selection postponed until scan completion"

     

    D:\Backup Programs\BulletsPassView\BulletsPassView.exe - a variant of Win32/PSWTool.BulletsPassView.C potentially unsafe application - action selection postponed until scan completion

    D:\Backup Programs\CC Cleaner\ccsetup418.exe ¯ NSIS ¯ PF-Toolbar-W78.exe - Win32/Bundled.Toolbar.Google.D potentially unsafe application - action selection postponed until scan completion

     

     

    Question: Am I missing something here? Where do I find the action selections which was my goal from the start.

    post-7156-0-24279200-1458543924_thumb.jpg

    post-7156-0-09712100-1458543946_thumb.jpg

    Smart scan said that threats were found but doesn't display them.

    in ESET NOD32 Antivirus

    Posted · Edited by Supersnake

    I want to deal with the two threats found on my latest scan 3/19/2016 - which are probably the same two threats found on my previous scan of 3/15/2016.  There is no way for me to know what these threats are and whether I should delete or ignore them.

     

    First screenshot:

    Log files / Detected threats (0)

     

    Second screenshot:

    Log files / Computer scan

    However when I select Computer Scan it informs me that two threats were found on 3/19/2016 and 3/15/2016.

     

    Third screenshot:

    Log files / Computer scan

    When I hover my cursor over the 3/19/2016 item it displays the same information shown in the second screenshot but in a different format.

     

    Fourth screenshot:

    Log files / Computer scan

    When I right click on the 3/19/2016 item it lists various options. But again the log file does not describe or show the threat, and most importantly does not give me the option to delete or ignore the threat. 

     

    Have pasted the Computer scan log

     

     

    Still don't know why I can't see the threats or take any action on them like I was able to do in the prior versions of NOD AV

    post-7156-0-79038700-1458493328_thumb.jpg

    post-7156-0-21049500-1458493569_thumb.jpg

    post-7156-0-83840600-1458493731_thumb.jpg

    post-7156-0-21366800-1458495024_thumb.jpg

    Computer scan.txt

    Smart scan said that threats were found but doesn't display them.

    in ESET NOD32 Antivirus

    Posted · Edited by Supersnake

    (NOD32 9.0.375.0)

     

    I ran a Smart Scan and the Computer scan window said that 2 threats were found but the window does not display or describe them.  The Computer scan log doesn't display or describe them either.  Version 8 and earlier used to display the threats in red text at the end of the scan log but Version 9 does not.

     

     

    Computer Scan Window
    Scan completed. Threats found
    Threat found: 2 (Cleaned: 0)
    Virus signature database used: 13205 (2016031)
    Show log.

     

    I have my Smart Scan ThreatSense cleaning level set to No Cleaning so that I can decide for myself what action to take. 

     

    How can I take action on the threats if the threats are not listed?

    Windows 8.1 system restore fails with ESS7&8

    in ESET Internet Security & ESET Smart Security Premium

    Posted · Edited by Supersnake

     

    From my experience, ESS7 and ESS8 both block system restore from completing.  IF you disable ESS, it automatically gets re-enabled when the re-boot that is part of system restore occurs.  This re-enabling is what blocks the file that causes system restore to fail.  What I have seen is that both ESS7 and 8 must be uninstalled for system restore to complete successfully in Windows 8.1 and 8.1.1.

     

    To me this is a bug that should be corrected by ESET, you should not have to uninstall antivirus for a system function to complete. 

     

    I am a user of NOD32 version 8 running on Windows 7. Include me as as one who cannot perform a successful System Restore.  The Windows system restore prompt to disable my antivirus doesn't work because the computer reenables NOD32 protection during the computer restart and before the Windows system restore completes.

     

    Issue 1

    Disabling both HIPS and Self Defense has no effect, is not a workaround for me.

     

    Issue 2

    When you click on  "Temporarily disable protection", and reach the window to select the "Time Interval" for the temporary disable, you will see "Disabling protection permanently is possible in the advanced setup". Sorry, but I can't find where that is, can you?

     

    I got around these issues by performing a System Restore via Windows Repair.

     

    When is the ticket going to get acted upon?

    Thank you.

    ====================================================================================================================

     

    EDIT: 04/23/15, 0225 PST

    Disabling Self-defense (directly) - or disabling  Self-defense (indirectly) by disabling HIPS  - will permit an unimpeded system restore, provided one restarts the computer after disabling Self-defense.

    - Thank you Marcos for the reminder. 

     

    EDIT: 03/14/16

    Both the later versions of NOD AV 8 - as well as NOD AV 9 - have been permitting a problem free Window 7 System Restore with Self-defense/HIPS enabled.

     

    Updated information for Windows 7 System Restore.

    Welcome to the ESET Security Forum

    in Forum FAQ's and Rules

    Posted

    Up unitl now I never had a problem with logging on  - and I go back in time for years and years was Supersnake when the forum was in WIlders.

    Now I had to create a new account and start all over again?

     

    Can you retore my experience as a veteran forum member?  If necessary will send you my email address that has been used for years, thanks.

    Windows 8.1 system restore fails with ESS7&8

    in ESET Internet Security & ESET Smart Security Premium

    Posted · Edited by Supersnake

    From my experience, ESS7 and ESS8 both block system restore from completing.  IF you disable ESS, it automatically gets re-enabled when the re-boot that is part of system restore occurs.  This re-enabling is what blocks the file that causes system restore to fail.  What I have seen is that both ESS7 and 8 must be uninstalled for system restore to complete successfully in Windows 8.1 and 8.1.1.

     

    To me this is a bug that should be corrected by ESET, you should not have to uninstall antivirus for a system function to complete. 

     

    I am a user of NOD32 version 8 running on Windows 7. Include me as as one who cannot perform a successful System Restore.  The Windows system restore prompt to disable my antivirus doesn't work because the computer reenables NOD32 protection during the computer restart and before the Windows system restore completes.

     

    Issue 1

    Disabling both HIPS and Self Defense has no effect, is not a workaround for me.

     

    Issue 2

    When you click on  "Temporarily disable protection", and reach the window to select the "Time Interval" for the temporary disable, you will see "Disabling protection permanently is possible in the advanced setup". Sorry, but I can't find where that is, can you?

     

    I got around these issues by performing a System Restore via Windows Repair.

     

    When is the ticket going to get acted upon?

    Thank you.

     

    =====================================================================================================

    EDIT: 04/23/15, 0225 PST

    Disabling Self-defense (directly) - or disabling  Self-defense (indirectly) by disabling HIPS  - will permit an unimpeded system restore, provided one restarts the computer after disabling Self-defense.

    - Thank you Marcos for the reminder. 

     

    EDIT: 03/14/16

    Both the later versions of NOD AV 8 - as well as NOD AV 9 - have been permitting a problem free Window 7 System Restore with Self-defense/HIPS enabled.

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