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tomrgsd

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  1. It is working. I did not realize the clients had to re-check in for the group to update. i thought it wold pull from existing data on the server. It seems to be working now.
  2. I am in the process of migrating my clients from version 5.0 to version 7. I am installing the Version 7 agent first, then when they connect, they will show they have Endpoint Version 5.0 installed. I will then start to upgrade those clients endpoint software in batches. I created a new template that was fairly simple, Application Name -> Prefix with ESET and Application Version -> Prefix 5.0. I then created a new group and used that new template, but it does not show the clients in the list with version 5 installed. Am I missing something?
  3. I am now working with support on this issue. It seems we had a policy that enabled Proxy communication which does not work with activation. Turning off Proxy option allows machine to activate. Unable to get proxy setting turned off remotely, but still working to see if that can be rectified.
  4. I already have those addresses allowed. I believe the same policy is applied for a fresh install. It is a packaged setup with our configuration bundled.
  5. There is an error code of ECP.20006 which just says to contact support.
  6. I have thousands of machines running version 5 (mostly version 5.0.2254). I have a new server running ESET Management Center latest version. I am pushing out management agent upgrades from the server to get machines communicating, then I initiate Endpoint upgrades form there. The clients are upgrading, however they are not activating. I try to push activation but it fails. It shows red and has an alert that says ESET Security Product is not activated and your computer is not protected. When I view the Prodcuts installed, it shows ESET Management Agent 7.0.577.0 Up-to-date version and ESET Endpoint Security 7.1.2053.0 Up-to-date Version. On one of the machines, I manually removed the Endpoint software and did manual install and it worked. I don't want to have to do that for 3000+ devices. Any help is appreciated
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