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josifusz

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Posts posted by josifusz

    ESET stops working when I click on "Computer scan" button

    in ESET Internet Security & ESET Smart Security Premium

    Posted

    @josifusz

    Just to make one thing clear could you answer this question with yes or no?

    Did you see any alert from ESET about a malicious file/website/... related to EaseUS Todo Backup Free?

     

     

      No

     

     

    If not why do you think it's malicious?

    I think, that EaseUS TB Free can contain some malware because

    Every time, when I reinstalled Windows I also installed this program before I installed ESET, so I reinstalled Windows again without installing EaseUs - it helped; ESET is working great.

     

     

     

    There could just be some incompatibilities or other problems. The problem could also be on ESETs site or it could be fully unrelated to EaseUS Todo Backup Free.

     

    Yes, there could be some incompatibilities - that's why I wrote

    At the beginning of this topic I said clearly, that I'm almost sure. It means that I can be wrong (but I don't think so).

    I'm 99% sure. I will be 100% sure when developers say that this is true.

     

     

     

     

    And if you uninstall EaseUS Todo Backup Free after this it's okay again?

    Yes. I checked it on my second computer.

    ESET stops working when I click on "Computer scan" button

    in ESET Internet Security & ESET Smart Security Premium

    Posted

    I am not arguing with you but I find it hard to believe that Easeus Todo Backup Free is the issue. You can easily verify it by re installing it and getting the problem to come back. Then if it does try excluding the Easeus folder. When you install Easeus Todo Backup it installs a tray icon and a service. Both can be disabled. But the program itself does not run in real time. Therefore i find it hard to believe that its your issue. Now if you were running a backup and this happened I could understand that. But I use both Easues and Aoemi and never once have I had an issue. When you are backing up it takes a lot of resources. So even opening up something like the control panel takes awhile. There is NO malware related issues with Easeus. If there was then you would have seen an alert from Eset. Did you? Do you have logs? 

    In one of my films you can see, that rest of programs work and open very fast.

    At the beginning of this topic I said clearly, that I'm almost sure. It means that I can be wrong (but I don't think so). Anyway let's wait for developers respond. If you are impatient - Download Windows 8.1 Enterprise (90 days) from Microsoft TechNet website, install it on VirtualBox, install ESET on it - check out how does it work, next install EaseUS TB Free and check out ESET again.

    ESET stops working when I click on "Computer scan" button

    in ESET Internet Security & ESET Smart Security Premium

    Posted

    You do know that Easeus does not run in real time by default.

     

    If there is malware then it is not default.

     

    Also is that in a VM? There is no wallpaper or icons or anything. Like your entire pc screen is blank. VM's are not real VM's can cause lot's of issues. 

     

    It is not a VM. It is a real machine. I changed wallpaper to make those films clear (those films has been recorded for ESET developers month ago, but they weren't able to help me.).

    ESET stops working when I click on "Computer scan" button

    in ESET Internet Security & ESET Smart Security Premium

    Posted

    Do you have Easeus installed now? If so run a full scan and check the results. 

     

    Of course not. That's why I can say:

     

    I just solved the problem. I'm almost sure that it is because of malware contained in EaseUS Todo Backup Free.

     

     

    @josifusz

    The links to the videos you posted are private.

     

    Now should be OK.

    https://www.youtube.com/watch?v=guse2nc_DSc&feature=youtu.be

    https://www.youtube.com/watch?v=ZIMCNEFiXfk&feature=youtu.be

    ESET stops working when I click on "Computer scan" button

    in ESET Internet Security & ESET Smart Security Premium

    Posted

    Could you clarify this, @josifusz? And if it was detected by ESS could you please post a screenshot of the detection message?

     

    I had installed EaseUS Todo Backup Free before I installed ESET. Then ESET did't find anything.

    Strange behavior od ESET:

    https://www.youtube.com/watch?v=ZIMCNEFiXfk&feature=youtu.be

    https://www.youtube.com/watch?v=guse2nc_DSc&feature=youtu.be

    ESET stops working when I click on "Computer scan" button

    in ESET Internet Security & ESET Smart Security Premium

    Posted

    I just solved the problem. I'm almost sure that it is because of malware contained in EaseUS Todo Backup Free. Every time, when I reinstalled Windows I also installed this program before I installed ESET, so I reinstalled Windows again without installing EaseUs - it helped; ESET is working great. What's more I wrote an e-mail message to ESET developers about this. When they will respond I will let you know what they are thinking about it.

    ESET stops working when I click on "Computer scan" button

    in ESET Internet Security & ESET Smart Security Premium

    Posted

    Everything works great until I click on "Computer scan" button. Then the program stops working (it behaves like stipid). I thought, that it is because of kind of rootkit, so I reinstalled Windows (8.1 x64), I updated BIOS, but the problem is not solved. I installed ESET(smart security and NOD32 - same problem) on VERY clean Windows 8.1 after all updates. What can be wrong? What can I do? I attached a film with this problem.

     

    Than you for any respond.

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