[ESET Endpoint Antivirus installation will hang after "remove backup files"]

today, i set the KB crashscroll to get an memory dmp for you.

 

https://mega.co.nz/#!cJwlgKwZ!Bc6NAyJ9_KLCS7apWZ_ckxKIpDwfaYu9kyznATiAUVE

[ESET Endpoint Antivirus installation will hang after "remove backup files"]

install.log

https://mega.co.nz/#!QZ4m2S5A!_dgqEWc-9ncvHDyKd9qHa15qNRpWIKIbca1_MaC4A2s

 

setupapiapp.log

https://mega.co.nz/#!RExS1RJR!eZXIYDv6A0HgDRqKVsfx5cTrbcbNYc9QHlc31nUTB5I

 

 

setupapidev.log

https://mega.co.nz/#!tNoD1JCL!EqulWX7FQealLbdS34q-HzW67_CxMcPB9HWe1zzh1D8

[ESET Endpoint Antivirus installation will hang after "remove backup files"]

Hi Marcos;

 

Install logs & setup related logs now uploaded into.

As process monitor log, cannot get.

for i open the process monitor to monitor the installation progress, the process monitor application will hang too.

same frozen screen as my post.

[ESET Endpoint Antivirus installation will hang after "remove backup files"]

Hi;

My ESET Endpoint antivirus v5.0.2237.1 installed at Win7  SP1 7601(CH-TW),

during the installation process, i open the task manager or other computer document.

the installation step after "removing the backup files" and nearby finished installing process.

the ESET Endpoint antivirus hung.

At the time, i cannot kill the installation process, explorer.exe stop responding.

I cannot close the windows.

must force shutdown throughout power-button by 4s shutdown.

After restart and enter into OS,

Open the ESET, it canbe working.

but I am confused why it will hang during the installation process.

Pls give me a hand, told me what's reason?

 

thank you very much.