Jamesseung

today, i set the KB crashscroll to get an memory dmp for you. https://mega.co.nz/#!cJwlgKwZ!Bc6NAyJ9_KLCS7apWZ_ckxKIpDwfaYu9kyznATiAUVE

install.log https://mega.co.nz/#!QZ4m2S5A!_dgqEWc-9ncvHDyKd9qHa15qNRpWIKIbca1_MaC4A2s setupapiapp.log https://mega.co.nz/#!RExS1RJR!eZXIYDv6A0HgDRqKVsfx5cTrbcbNYc9QHlc31nUTB5I setupapidev.log https://mega.co.nz/#!tNoD1JCL!EqulWX7FQealLbdS34q-HzW67_CxMcPB9HWe1zzh1D8

Hi Marcos; Install logs & setup related logs now uploaded into. As process monitor log, cannot get. for i open the process monitor to monitor the installation progress, the process monitor application will hang too. same frozen screen as my post.

Hi; My ESET Endpoint antivirus v5.0.2237.1 installed at Win7 SP1 7601(CH-TW), during the installation process, i open the task manager or other computer document. the installation step after "removing the backup files" and nearby finished installing process. the ESET Endpoint antivirus hung. At the time, i cannot kill the installation process, explorer.exe stop responding. I cannot close the windows. must force shutdown throughout power-button by 4s shutdown. After restart and enter into OS, Open the ESET, it canbe working. but I am confused why it will hang during the installation process. Pls give me a hand, told me what's reason? thank you very much.