It has been more than 2 days since I purchased ESET Smart Security Premium through the 2021 Boxing Week sale and I still have not received the license information. Never received any emails from ESET (yes I have checked junk, promotions etc. and I only use the one email address). I have been an ESET customer for over 10 years and never experienced this issue, I have been back and forth with sales and tech support for two days and nobody is even able to find the purchase information. I have a screenshot of the confirmation page confirming my e-mail address is correct and I have provided the sales/tech support with the confirmation number and they STILL nobody can help. I've called VISA and confirmed the payment has gone through (which it has and is posted to my account) and I am completely out of ideas. Someone from sales management was supposed to call me by the end of the day yesterday and surprise nobody called. I'm out of ideas and extremely disappointed with ESET, their customer service, and this entire experience. I feel my only option left at this point is to have VISA reverse the charge and switch to a different antivirus product. Maybe someone from ESET will actually see this and be able to help.