tduffy
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Posts posted by tduffy
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We shouldn't have to be your beta testers. This product is terrible. If there isn't some major improvements, we will be switching to something else.
Although ERA v6 may seem to be complicated at the first glance, it offers much more possibilities to administrators than the previous versions, with room for improvements for future versions. To name some advantages: running both on Windows and Linux, console accessible from a browser without the need to install a separate application, agents capable of controlling Endpoint on clients even if there's no connection to ERAS (e.g. they can apply a policy to disconnect the computer from network when an active threat is detected), etc.
ESET Customer care as well as moderators here will be happy to help you solve potential issues or clear up things you might not understand after installing ERA v6. We have established a moderator team that now also includes a handful of ERA developers so that you could get most accurate response here.
Before deploying a brand new product on a big number of machines, we always strongly recommend users to test it in a testing environment and get used to it and just then gradually deploy it on other computers.
As for ERA v5, it hasn't been completely discontinued yet and is still available for download so should we be unable to help you quickly solve issues, you may consider downgrading to it, reproduce the issue(s) in a testing environment and work with us on finding a solution.
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this is stupid. shouldn't even have to create this. it should have been set up to deploy out of the box.
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good question, i have yet to have a client upgrade be successful. the upgrade breaks the install and you have to run the eset uninstaller to fix the machine. this is ridiculous
@tduffy
I was able to successfully upgrade clients from v6.1.2109.0 to v6.1.2222.0 using a client install task. Can you elaborate on what you mean by "the upgrade breaks the install"?
over half of our client install tasks failed. So i resorted to deploying the MSI installer via group policy and those failed too. If you try to run the installer manually now it fails. Only way around it is run the removal tool in safe mode. This version 6 product is JUNK and I wish I would have never upgraded.
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good question, i have yet to have a client upgrade be successful. the upgrade breaks the install and you have to run the eset uninstaller to fix the machine. this is ridiculous
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I didn't get that extra username/password on the initial install, nor on the upgrade. However when I had a few "quirks" I tried a repair, and then I got that extra prompt. Entering a username that does, or does not, exist in the database gave me the same error; choosing to create a new user caused the entire installation to fail and rollback.
So some weirdness going on here I think.....
Jim
Did it not allow you to keep the current database user, or did it clear your database at all?
all of my components on the RA server are not up to the new version.
Can you list what did/did not upgrade, did you use the same upgrade path listed in the link provided by CB530? If so, were there any issues during the process.
remote administrator agent and rogue detection sensor
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all of my components on the RA server are not up to the new version.
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Many thanks CB530, I've followed everything to the letter and my ERA is now updated. BUT...when I try to run "Remote Administrator Components Upgrade" I'm unable to choose a reference server. I only have one server, so I want to choose "myself" so that the clients will then update themselves. What am I doing wrong?
Jim
same here. that step confuses me. what devices do we run this on?
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I see no information anywhere about upgrades
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When downloading the latest version 6 of ERA, when trying to run the setup on the ERA server it says it's already installed. How do you upgrade?
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If HTTP Apache proxy or another proxy server is installed, it will cache files downloaded by agents. In case ERAS was inaccessible by agents, it'd be possible to generate offline license files to be used for activating clients without Internet connection or connection to the proxy server. However, for maximum protection and quick response to new threats it's important that clients can access Live Grid cloud servers either directly or via the proxy server.
shouldn't have to have this for a simple anti-virus install. These desktops don't have access to the internet for a reason.
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ERA live installer is not the answer. we have desktops that do not have internet access. I also don't want my internet link saturated with clients going out to the internet and downloading the same files over and over.
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this is a complete joke that this version doesn't have this. it's a step backwards.
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Sorry but this new version is a joke. The previous versions we could deploy with group policy MSI files and be done with it. this new agent that requires internet connectivity and then having to wait for the server to push the antivirus at the desktops Is annoying. Half of my clients with agents on them won't automatically upgrade and still have version 5 on them.
eset, you need to fix this product ASAP. This isn't even BETA quality in it's current state.
How to Update ESET Remote Agent - Step by Step Guide
in ESET PROTECT On-prem (Remote Management)
Posted · Edited by tduffy
Like everything else with this product, this only works about half of the time. i have desktops that are in this dynamic group and the command is never executed on them so i have to upgrade them manually.