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cvvorous

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    SSL Protocol Scanning + Chrome 40.x

    in ESET Internet Security & ESET Smart Security Premium

    Posted · Edited by cvvorous

    Using Chrome version 40.0.2214.94 m on Windows 7 x64 with Internet protection module 1165B, no issues noticed while visiting various HTTPS-enabled websites. I'm willing to connect remotely and check it out myself.

    attachicon.gifchrome_ssl.png

     

    Would the OS version have any impact on whether you'd be having issues? Both FrancoVP and I are on Windows 8.1 x64, not Win7.

     

     

    Internet protection module 1167 is now available on pre-release servers. Please test it with this new module.

     

    I've enabled pre-release updates and I'm updating now. I'll let you know if I still see the issue in question.

     

    *EDIT* I enabled pre-release updates and performed an update within the product UI and rebooted after. The signature version is showing 11123P, but I didn't receive a new internet protection module (still on Internet protection module: 1165B (20141128)). Did I need to do something else, aside from enabling pre-release updates in ESS? 

     

    Also, I think I figured out a way to cause the decoding error w/SSL filtering enabled-

     

    go to google.com in Chrome

    Begin typing a query in the search box on the site. Instant should immediately attempt to display search results. In my case, I get an error about instant being unavailable. If I then press enter or click the search icon, I get the decoding error immediately. 

    SSL Protocol Scanning + Chrome 40.x

    in ESET Internet Security & ESET Smart Security Premium

    Posted · Edited by cvvorous

    About your main issue: Have you tried disabling SSL scanning, closing all browsers (or other applications which are using SSL connections) and re-enabling SSL scanning.

    Do you have the checkbox for "adding the certificate to well-known browsers" (or similar) checked?

     

    I disabled the "block SSLv2" option in ESS because it broke the google drive sync client)

    And that's a really strange thing, because I highly doubt that Google Drive would be using SSL v2.

    Does ESS shows any (SSL-related) message when it blocks this?

     

    Hi,

     

    Yes, I've tried all of the following:

     

    - With all browsers closed, enable SSL protocol scanning. Stuff randomly fails to connect via SSL in Chrome.

    - With all browsers closed, enable SSL protocol scanning and reboot. After booting, stuff randomly fails to connect via SSL in Chrome.

    - With all browsers closed, disable SSL protocol scanning, reboot, re-enable it with browsers closed. Same issue.

     

    The error message in Chrome is: ERR_CONTENT_DECODING_FAILED - it seems as if ESS is mangling SSL content and causing Chrome to error out.

     

     

    Re: the root certificate, it defaults to add it when you enable SSL protocol scanning, so that's how it's set. Add root cert, ask about validity and block on invalid/corrupt cert.

     

    Re: the drive client, it doesn't display any error messages or anything else. Drive just says it's unable to connect (even after rebooting) when SSL protocol scanning is enabled. If I turn it off, it immediately connects without error.

     

    With drive: Any of the combinations of actions listed above for enabling SSL scanning, including the "block SSLv2" option --> drive won't connect. Uncheck "block SSLv2" drive instantly connects.

     

     

    *EDIT* forgot to mention I also raised log verbosity to diagnostic to see if there was anything showing up in product logs when I experienced the issue with Chrome, but the only odd thing I saw was "ESET Live Grid request failed because of authentication"

     

    Thanks

    SSL Protocol Scanning + Chrome 40.x

    in ESET Internet Security & ESET Smart Security Premium

    Posted

    Hi,

     

    I enabled SSL protocol scanning support and my primary browser (Chrome 40.x), but with it enabled, HTTPS-enabled sites regularly won't load. I tried rebooting my PC to see if that would fix it, but still had no luck. If I exclude the browser from protocol scanning altogether or disable SSL protocol scanning in ESS, it works fine. The second it's reenabled and the browser is restarted, it'll interfere with loading sites via HTTPS.

     

    I disabled the "block SSLv2" option in ESS because it broke the google drive sync client)

     

    Thanks

     

    OS: Windows 8.1 x64

    Virus signature database: 11107 (20150201)
    Rapid Response module: 5452 (20150201)
    Update module: 1056 (20150113)
    Antivirus and antispyware scanner module: 1449 (20150116)
    Advanced heuristics module: 1153 (20140915)
    Archive support module: 1216 (20141127)
    Cleaner module: 1104 (20141205)
    Anti-Stealth support module: 1068 (20141218)
    Personal firewall module: 1259 (20141219)
    Antispam module: 1029 (20141103)
    ESET SysInspector module: 1245 (20141028)
    Real-time file system protection module: 1009 (20130301)
    Translation support module: 1273 (20141008)
    HIPS support module: 1159 (20150120)
    Internet protection module: 1165B (20141128)
    Web content filter module: 1036 (20140625)
    Advanced antispam module: 2045 (20150130)
    Database module: 1061 (20141124)
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