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missinaz

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    Smart Security messing with SDS2 running with FLEX LM licensing

    in ESET Internet Security & ESET Smart Security Premium

    Posted

    Hello:

    I am running Smart Security 8 on a 64 bit Windows 7 Professional machine.  I run SDS2 software package, which utilizes FLEX LM licensing software.  After most command executions in the software, SDS2 will access the licensing before completing the command.

     

    Smart Security is delaying communication with the licensing software on about half of the commands I execute in any given period.  Sometimes the delay is 5 - 10 seconds, and then the command finally runs (it should be instantaneous).  Other times, the delay can last 20-30 seconds, then the Flexlm software will throw an error.  Immediately after the error, the command will execute.  At no time does my licensing software stop running.  These delays are all Smart Security.

     

    My system will run fine with commands executing on demand if I do one of the following: (1) disable the firewall completely, (2) set Smart security firewall to scan application protocols only (which renders firewall almost inactive), or (3) completely unplug my machine from the network.

     

    I have created an exception rule for every port this software uses, along with every .exe file for the software and flexlm software . . . over 10 different exceptions.  I have also excluded SDS2 and FLEX LM software from scanning of protocols under protocol filtering in the web and email settings.

     

    I would really like to keep this software.  I have used others out there and they are all drains on my system.  But I can seem to get this firewall to stop interferring with my legitimate software.  Please help.

    Smart Security messing with SDS2 running with FLEX LM licensing

    in ESET Internet Security & ESET Smart Security Premium

    Posted

    Hello:

    I run SDS2 steel detailing software on my Windows 7 Professional machine - 64 bit.  The progaram utilizes the Flex LM licensing software.  While working in the software, various commands access the licensing software before completing the command.  Smart Security Personal Firewall is blocking this communication intermittently.  The same command will work for three for four tries - then delay on the next attempt.  AFter about 15-30 seconds, the license throws an error window . . . then immediate does the command.

     

    The error is Error trying to get license . . . Cannot ready data from the license server.  The license server process appears to be running, but is not responding.  See attached image of error.

     

    I have written exclusions for SDS2 software, and every FlexLM file on my machine.  The only way I can get my system to run without issue is (1) disable the firewall, or (2) unplug my computer from the network.  The second issue is not feasable as I work in an office where I have to share project files with another machine.  That machine also has this delay issue and is also running Smart Security.

     

    Pleae help . .  I have tried everything.  My software vendor had me uninstall - on at a time - all programs running on my machine.  It boils down to the only issue is Smart Security.  I hate to go to another antivirus/firewall, but I can't get your program to play nice with my software.

     

    Right now I have resorted to System integration setting "only scan application protocols".  My system works, but obviously my firewall is off. 

    post-6325-0-97797900-1422588876_thumb.png

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