Shampaine

Hi. I was able to get this website to work on my desktop, by adjusting the settings, but now I cannot get access to the website on my laptop. I have recreated what I did on laptop but I am still not getting in. any suggestions? thanks

I would appreciate it if you can look into why this particular online app is blocked. I use it everyday for my work, and it hard to use the Interactive mode. probably easier to turn on and off, when I use the app. is there not a way to always allow frame.io so it's not blocked? Thanks

Hi. I just disabled the protocol content filtering and it worked. YEAH!!! But I turned it back on. how do I exclude the location: https://app.frame.io/ so I can use it?

Can you please let me know how to do that?

An online app that I have been using for a year, similar to Vimeo, and called Frame.io, stopped working in early Nov. It stopped on both my desktop and laptop -both have NOD Antivirus. Yet it works on other computers that don't have the Antivirus. I have tried every possible fix (changed browsers, cleared cache, got technical support from frame.io etc) and can only think that the Antivirus is blocking the video player at Frame.io after a recent Antivirus update. How can I unblock a website app. Or make sure that the antivirus accepts it. When I try to play a video or download a video on my site, it just buffers and stops working. Any suggestions? thanks, Leslie https://app.frame.io/player