George Natsoulis

Marcos, I have sent you a private message with the information you requested. The physical memory of the computer is 80GB.

I have the memory dump file, but it is enormous in size, and I don't think this is normal. The file is approximately 84GB; when I compressed it, it became around 3GB. Could you please advise me on how to send it?

Yes, there wasn't an update with this KB number.

C:\Windows\System32>systeminfo Host Name: ComputerName OS Name: Microsoft Windows 11 Pro OS Version: 10.0.22621 N/A Build 22621 OS Manufacturer: Microsoft Corporation OS Configuration: Member Workstation OS Build Type: Multiprocessor Free Yes, it is Windows 11 Pro 22H2. I couldn't find a reason why it can't receive this update either. @Marcos with the link you mentioned in your previous message, I managed to complete the request, and I received a delivery confirmation email. I haven't received a support ticket ID yet, but I believe they have received it and will be able to open it shortly.

I would also like to mention that I am unable to contact support as my emails are being bounced back with the message "550-5.7.26 Unauthenticated email from mydomain.com is not accepted due to 550-5.7.26 domain's DMARC policy." Due to this issue, I had to send the email from Outlook instead of using the website's contact form. However, I have not received any response or even a delivery confirmation yet.

Unfortunately, the Windows Update cannot be installed on our computer, as evident from the image below. I followed your instructions and uninstalled the ESET Endpoint from the computer. The MD was successfully registered in the Microsoft Security Center. During that time, the copy-paste function was working normally. However, when I reinstalled the ESET Endpoint, the issue reappeared. Disabling the Media to scan (Local drives & Network drives) allows the file copying to function properly. I believe I have encountered an impasse, and the only option at this point is to await the release of a Windows or ESET Endpoint update.

Due to my own mistake, instead of searching for Microsoft Defender in the Group Policy Editor, I was searching for Windows Defender. Upon taking a second look, I found it, and indeed, it was set as "Not configured." I changed it to "Enabled" to see if it would make a difference, but unfortunately, nothing changed. Will I need to restart first for it to take effect? Additionally, I wanted to mention that after the previous attempt with the script, I re-enabled MD using the second script available on GitHub, which activates MD again.

Thank you very much, everyone, for your efforts to assist me. I greatly appreciate it. Before reaching out to you here for my issue, I did quite a bit of research on the internet. I came across a relevant article and other similar ones that highlighted the problem, particularly related to disk issues (especially when transferring files from a mobile phone to a computer). For this reason, I ran a disk check on both local drives of my computer and also performed an sfc /scannow in case there was an issue with any operating system files. Both checks did not find any problems. Therefore, I focused on the antivirus and discovered that the issue stops when I disable the real-time scanning of ESET. @Marcos, I'm not sure if what you asked me to do will be useful since MD is currently inactive. However, if you believe it will help us draw a conclusion, I will gladly do it. Unfortunately (or fortunately), I won't be at the office over the weekend, so I will be able to check again from Monday onwards. If I manage to work remotely during the weekend, I will provide an update. Once again, thank you very much for your time and your efforts to assist me.

I have not received an automated response from the system with the ticket ID. Additionally, I was unable to upload a file larger than 20MB. I submitted the request through the website as well as through Outlook to the address esetgr.com.

This is the usual method I use to copy a file, but just to anticipate, I have also tried using the mouse and Ctrl+C Ctrl+V.

I am copying using Windows Explorer, but I also tried Terracopy without success.

Unfortunately, after disabling MD using the script and restarting the computer, the issue still persists. I have not received any response from the support team yet. I hope to receive a response soon.

The issue persists even when copying files between local drives. I plan to try the suggested solutions within the day, and I am confident that we will achieve a favorable outcome.

Thank you @itman I will try to disable the Tamper Protection prior to disabling the MD and I let you know the results. I have already raised a support ticket so I am waiting for their reply too. As I have explained earlier, I do not have the "Microsoft Defender Antivirus" option in the Group Policy Editor, so I guess I have to disable it through Regedit. In any case, I will post here the outcome of all of my actions soon.

Our machine is connected to a domain maybe this is why it does not have this option. Thank you for being so helpful Marcos you are so valuable.

There is no "Microsoft Defender Antivirus" on Local Group Policy Editor, instead, there is a Windows Security > Virus and threat protection which is not configured as you can see in the below image. Should I have to raise a support ticket? Can you help me with the procedures because I have never done this before?

I have disabled HIPS after your instructions to take the logs from Procmon. After that, I enabled the HIPS again and restarted the machine normally. Thank you for your suggestion to enable LiveGrid.

It seems registered in the Windows Security Center. Do I have to disable or tweak the Windows Defender to avoid this situation?

Hello, I followed the procedure you suggested and collected the required logs. I reproduced the issue by copying a small text file. I have attached the logs and I am looking forward to receiving further information on how to address my problem. Logfile.zip eea_logs.zip

I will give it a try, although I'm afraid it won't make a difference, as I mentioned before, I encounter the same issue even when attempting to copy a small text file. Due to the ongoing tasks on the computer that I cannot interrupt at the moment, I will provide the logs tomorrow. Thank you once again.

I have attempted to perform copy operations both from the network and locally, but I encountered the same problem. Typically, on this computer, large files with the .sim extension are copied, which are derivatives of the STAR-CCM application by Siemens. However, even when I tried copying small text files of a few KB, I encountered the same issue. I will gather the logs using Procmon and will provide an update shortly. Thank you very much for your interest and your efforts to assist me.

Dear community, I am experiencing an issue with copy-paste on a computer running Windows 11 Pro and ESET Endpoint Antivirus 10.0.2045.0. The copy process starts and stops for a significant amount of time at "Calculating Time Remaining." After extensive research, I tried disabling the Real-time file system protection for local drives and network drives, which immediately resolved the problem. Currently, I have them disabled as a workaround to allow my colleague to work on the computer. Is there a logical explanation for this behavior? sysInspector_07-07-2023_17-25-55.zip

I have a suspicious usb flash drive and i decide to scan on an isolated computer before use it. I update the antivirus and then disconnect it from the network to be sure nothing wrong can happen. The scan start and finished in 1 second. He gives me a lot of object cannot be opened almost to all files in the usb. The files are generally pdf and xlsx. Is this normal and why that happen?