[Mail Security - Where To Report False Positives Or Negatives]

Hi,

 

thank you for your answer.

 

I’ve reported a couple of mails (false postives/negatives) to samples@eset.com and got one reply, that I should open a support ticket to get the problem solved with the misclassified email from the Apple App Store. OK, I don’t know exactly why but I have opened a ticket. A score of 98 (running mail security with default settings) for Apple mails should not happen. I'm sure, Mailshell scans thousands of such mails every day.

 

I’ve reported a couple of other mails today (false negatives) and will wait if reporting of such mails is worth the time. At the moment, it’s really annoying; I have expected much more - a more precise classification of spam and working configurations (yes, there’s another support call open because some configuration options are not working…).

 

--

Daniel

[Mail Security - Where To Report False Positives Or Negatives]

I've received a couple of mails from the Apple iTunes store (app purchases) and all of these mails are classified as spam.

 

Header:

X-Eset-Antispam: SPAM;98;calc;2014-08-12 04:53:32;1408120453320003;F6C9

Debug log:

Sun Aug 10 02:00:05 2014 0xf04fdb40 Reliability : Inside SCMessage::getExtraInfo custom_rules
Sun Aug 10 02:00:05 2014 0xf04fdb40 SUMMARY,98,0,0,33a0777c6cb05a1e,d41d8cd98f00
b204,do_not_reply@itunes.com,email_replaced,RULES_HIT:10849,0,RBL:none,CacheIP:
none,Bayesian:0.5,0.5,0.5,Netcheck:none,DomainCache:0,MSF:not bulk,SPF:fn,MSBL:,
DNSBL:none,Custom_rules:0:0:0

All of these Apple mails gets a score of 98 but I can't see why. Emails are signed with DKIM, not on any blacklist...

 

But some spam mails gets a really low score of 10.

 

So, where to report such emails?

 

Thanks.

 

--

Daniel