Donald Knuth

Hi, thank you. Previously when ESET noted a new version was available, I clicked the yes button at bottom of the window rather than using the link. It downloaded a package. This process is what failed multiple times. In response to your query I instead copied the link and downloaded. That installed successfully. Unfortunately, I lost the specific link provided by ESET, and now that it is installed it doesn't offer the link, and don't see a hash value anywhere. Below is the file name, though I am guessing that isn't useful. The ticket number from 5/18 was #00192712. Still no response to that or a later one #00196722 from May 27. Upshot is I appear to now be updated. Thank you.

Log file indicates the following errors: Code=110 "An error occurred while extracting files from the package “Installer.pkg”. Code=101 "archive verify failed" The error reported on the screen is: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance. Hope that helps track down what's wrong. Thank you.

Same issue with 6.10.700.0 failure to install on Big Sur 11.4. Download worked fine. Failed during step "Writing Files". No response yet from ESET customer service for ticket from 5/18. Perhaps the moderators can help further. Thank you.