[Problem with distributor]

Hi, I cant seem to find a proper place to post so let me know a proper place.

We have a problem with a distributor contacting end clients directly and offering better prices. We tried to talk to them that the clients are ours, that they don't have a right to contact them directly. They do not seem to understand that. We lose clients and profit because of that. So we are left with offering our clients a competitors antivirus solution or getting a new distributor that does not undermine us.

Where could we get help with that?

 

[Distributors contacting clients]

Paste the email here or send it somewhere? It is also not in english.

[Distributors contacting clients]

Any update?

[Distributors contacting clients]

Hello,

Not sure if this is a right place. I would like to find out why ESET distributors are contacting our clients and sending them notifications about EOL products and offering discounts? Is this a regular practice at ESET? A new policy or whats going on? I have never previously saw a distributor contacting clients directly.

We know what versions have to be updated and we update them but there are reasons why some computers can't be updated. I hope everybody understand that it is impossible to update all computers. Their emails show clients in a way that we have not done something and need to explain clients whats going on. IMO this should not be happening. ESET on the official site have a bulletin that ESET does not interfere with partners. So ESET does not but distributors can? Please explain.