gointern

Hi, I cant seem to find a proper place to post so let me know a proper place. We have a problem with a distributor contacting end clients directly and offering better prices. We tried to talk to them that the clients are ours, that they don't have a right to contact them directly. They do not seem to understand that. We lose clients and profit because of that. So we are left with offering our clients a competitors antivirus solution or getting a new distributor that does not undermine us. Where could we get help with that?

Paste the email here or send it somewhere? It is also not in english.

Any update?

Hello, Not sure if this is a right place. I would like to find out why ESET distributors are contacting our clients and sending them notifications about EOL products and offering discounts? Is this a regular practice at ESET? A new policy or whats going on? I have never previously saw a distributor contacting clients directly. We know what versions have to be updated and we update them but there are reasons why some computers can't be updated. I hope everybody understand that it is impossible to update all computers. Their emails show clients in a way that we have not done something and need to explain clients whats going on. IMO this should not be happening. ESET on the official site have a bulletin that ESET does not interfere with partners. So ESET does not but distributors can? Please explain.