ShoreRoadMan

July 18, 2014

Planet, thank you for the links and the additional details and suggestions. I appreciate that you take the time to do this for, not only me, but for others that may also be following this thread.

Also, Arakasi, thank you as well. (I am a Windows user by 'birth'; but I am now enjoying learning and using Mac OS X).

July 17, 2014

Hi Arakasi, Thanks for the rapid response. Have you actually applied the new code in this fashion? Or is this what you think from past experience? I am new to MAC OS X and so I want to be as certain as possible before I mess around with anti-virus code and -- especially beta code?

July 17, 2014

Planet, (Arakais, SweX)

I need your expertise. I see that you have received and installed the beta code. I also contacted Peter and he provided the above referenced beta release. This is a beta 'fix' which has not passed ESET QA and therefore involves some risk. However, I am willing to try the release (as I just had the process crash 2 times within 2 minutes - after days of no crash, and by the way -- I was using the 64-bit Firefox browser).

The assistance I request is:

How do I install this fix? Do I simply drag my current ESET Security Cyber Pro app (6.0.9.1) icon from my Applications Folder to the trash can and then open the .dmg file and proceed as usual? Do I need to manually remove any other files? Or can I simply install over the current, buggy version?

Also, where do I move the info_get.command script? Or do I leave it in my downloads folder and choose to open it with iTerm.app (if and when that becomes necessary)?

Do you have any further suggestions/instructions on how to proceed?

I thank you in advance for your assistance.

George

July 9, 2014

So here is the dump from my friends MAC Book Pro (10.6.8):

Interval Since Last Panic Report: 60428 sec

Panics Since Last Report: 1

Anonymous UUID: 2BB85C91-8806-4960-A974-E6FA74A4A506

Wed Jul 9 12:21:18 2014

Panic(CPU 0): NMIPI for spinlock acquisition timeout, spinlock: 0x8737904, spinlock owner: 0x91d63d4, current_thread: 0x91d63d4, spinlock_owner_cpu: 0x0

EAX: 0x08737900, EBX: 0x0942a510, ECX: 0x08739878, EDX: 0x0000000d

CR2: 0x5307c000, EBP: 0x01213de8, ESI: 0x08737900, EDI: 0x00000000

EFL: 0x00000202, EIP: 0x00479cb2, CS: 0x00000008, DS: 0x01210010

Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)

0x10bf48 : 0x2b32c3 (0x1213cb0 0x0 0x10bf78 0x2aa21d)

0x10bf78 : 0x2ab423 (0x2 0x1213cb0 0xd972 0x1)

0x10bfd8 : 0x2a1c2e (0x1213cb0 0x2a2a00 0x0 0x2a2a5b)

0x1213de8 : 0x479f63 (0x1213e4c 0x8b552a0 0x1213e28 0x46fb8f)

0x1213e68 : 0x47a58f (0x8737900 0x479039 0x479082 0x91c65dc)

0x1213f38 : 0x47a697 (0x0 0x0 0x0 0x107b000)

0x1213f78 : 0x4f7f90 (0x8b552a0 0x91c6550 0x91c6594 0x0)

0x1213fc8 : 0x2a1fd8 (0x91d1840 0x0 0x10 0x91ce364)

BSD process name corresponding to current thread: esets_proxy

Mac OS version:

10K549

Kernel version:

Darwin Kernel Version 10.8.0: Tue Jun 7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386

System model name: MacBookPro7,1 (Mac-F222BEC8)

System uptime in nanoseconds: 38410690038105

unloaded kexts:

com.apple.driver.AppleMCP89RootPortPM 1.11 (addr 0x1438000, size 0x20480) - last unloaded 95788278940

loaded kexts:

com.eset.kext.esets_kac 600.00.91f01

com.eset.kext.esets_pfw 600.00.91f01

com.apple.filesystems.smbfs 1.6.7 - last loaded 16310585574623

com.apple.driver.AppleHWSensor 1.9.3d0

com.apple.driver.AGPM 100.12.31

com.apple.filesystems.autofs 2.1.0

com.apple.driver.AppleMikeyHIDDriver 1.2.0

com.apple.driver.AppleHDA 2.0.5f14

com.apple.driver.AppleMikeyDriver 2.0.5f14

com.apple.driver.AppleUpstreamUserClient 3.5.7

com.apple.driver.AppleMCCSControl 1.0.20

com.apple.driver.ACPI_SMC_PlatformPlugin 4.7.0a1

com.apple.driver.AppleLPC 1.5.1

com.apple.driver.AudioAUUC 1.57

com.apple.driver.AppleBacklight 170.0.46

com.apple.kext.AppleSMCLMU 1.5.2d10

com.apple.driver.SMCMotionSensor 3.0.1d2

com.apple.GeForce 6.3.6

com.apple.driver.AppleIntelPenrynProfile 17

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AudioIPCDriver 1.1.6

com.apple.driver.AppleUSBTCButtons 201.6

com.apple.driver.AppleIRController 303.8

com.apple.driver.AppleUSBTCKeyboard 201.6

com.apple.driver.AppleUSBCardReader 2.6.1

com.apple.iokit.SCSITaskUserClient 2.6.8

com.apple.BootCache 31.1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.iokit.IOAHCIBlockStorage 1.6.4

com.apple.driver.AirPortBrcm43224 428.42.4

com.apple.driver.AppleUSBHub 4.2.4

com.apple.driver.AppleUSBEHCI 4.2.4

com.apple.iokit.AppleBCM5701Ethernet 3.0.5b8

com.apple.driver.AppleFWOHCI 4.7.3

com.apple.driver.AppleAHCIPort 2.1.7

com.apple.driver.AppleUSBOHCI 4.2.0

com.apple.driver.AppleSmartBatteryManager 160.0.0

com.apple.driver.AppleEFINVRAM 1.4.0

com.apple.driver.AppleRTC 1.3.1

com.apple.driver.AppleHPET 1.5

com.apple.driver.AppleACPIButtons 1.3.6

com.apple.driver.AppleSMBIOS 1.7

com.apple.driver.AppleACPIEC 1.3.6

com.apple.driver.AppleAPIC 1.4

com.apple.driver.AppleIntelCPUPowerManagementClient 142.6.0

com.apple.security.sandbox 1

com.apple.security.quarantine 0

com.apple.nke.applicationfirewall 2.1.14

com.apple.driver.AppleIntelCPUPowerManagement 142.6.0

com.apple.driver.DspFuncLib 2.0.5f14

com.apple.driver.IOPlatformPluginFamily 4.7.0a1

com.apple.driver.AppleProfileReadCounterAction 17

com.apple.driver.AppleSMBusController 1.0.10d0

com.apple.driver.AppleSMBusPCI 1.0.10d0

com.apple.nvidia.nv50hal 6.3.6

com.apple.driver.AppleBacklightExpert 1.0.1

com.apple.iokit.IOFireWireIP 2.0.3

com.apple.driver.AppleHDAController 2.0.5f14

com.apple.iokit.IOHDAFamily 2.0.5f14

com.apple.NVDAResman 6.3.6

com.apple.iokit.IONDRVSupport 2.2.1

com.apple.driver.AppleProfileTimestampAction 10

com.apple.driver.AppleProfileThreadInfoAction 14

com.apple.driver.AppleProfileRegisterStateAction 10

com.apple.driver.AppleProfileKEventAction 10

com.apple.driver.AppleProfileCallstackAction 20

com.apple.iokit.IOSurface 74.2

com.apple.iokit.IOGraphicsFamily 2.2.1

com.apple.iokit.IOBluetoothSerialManager 2.4.5f3

com.apple.iokit.IOSerialFamily 10.0.3

com.apple.driver.AppleSMC 3.1.0d5

com.apple.iokit.IOAudioFamily 1.8.3fc2

com.apple.kext.OSvKernDSPLib 1.3

com.apple.iokit.AppleProfileFamily 41

com.apple.driver.BroadcomUSBBluetoothHCIController 2.4.5f3

com.apple.driver.AppleUSBBluetoothHCIController 2.4.5f3

com.apple.iokit.IOBluetoothFamily 2.4.5f3

com.apple.driver.AppleUSBMultitouch 207.7

com.apple.iokit.IOUSBHIDDriver 4.2.0

com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.8

com.apple.iokit.IOUSBMassStorageClass 2.6.7

com.apple.driver.AppleUSBMergeNub 4.2.4

com.apple.driver.AppleUSBComposite 3.9.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.8

com.apple.iokit.IOBDStorageFamily 1.6

com.apple.iokit.IODVDStorageFamily 1.6

com.apple.iokit.IOCDStorageFamily 1.6.1

com.apple.driver.XsanFilter 402.1

com.apple.iokit.IOAHCISerialATAPI 1.2.6

com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.8

com.apple.iokit.IO80211Family 320.1

com.apple.iokit.IOUSBUserClient 4.2.4

com.apple.iokit.IONetworkingFamily 1.10

com.apple.iokit.IOFireWireFamily 4.2.6

com.apple.iokit.IOAHCIFamily 2.0.6

com.apple.iokit.IOUSBFamily 4.2.4

com.apple.driver.NVSMU 2.2.7

com.apple.driver.AppleEFIRuntime 1.4.0

com.apple.iokit.IOHIDFamily 1.6.6

com.apple.iokit.IOSMBusFamily 1.1

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 6

com.apple.driver.DiskImages 289

com.apple.iokit.IOStorageFamily 1.6.3

com.apple.driver.AppleACPIPlatform 1.3.6

com.apple.iokit.IOPCIFamily 2.6.5

com.apple.iokit.IOACPIFamily 1.3.0

panic(cpu 1 caller 0x2a0663): "Spinlock acquisition timed out: lock=0x8737904, lock owner thread=0x91d63d4, current_thread: 0x83f07a8, lock owner active on CPU 0x0"@/SourceCache/xnu/xnu-1504.15.3/osfmk/i386/locks_i386.c:374

Backtrace (CPU 1), Frame : Return Address (4 potential args on stack)

0x52b0b9e8 : 0x21b837 (0x5dd7fc 0x52b0ba1c 0x223ce1 0x0)

0x52b0ba38 : 0x2a0663 (0x59ccb0 0x8737904 0x91d63d4 0x83f07a8)

0x52b0ba78 : 0x4781e8 (0x8737904 0x1 0x4cec7d 0x0)

0x52b0bab8 : 0x4bb4b5 (0x898058c 0x1 0x801 0x89805b4)

0x52b0bae8 : 0x4bc3b9 (0x8980510 0x8980554 0x800 0x923da98)

0x52b0bb08 : 0x35a778 (0x923d820 0x1 0x1 0x100007f)

0x52b0bcd8 : 0x350e8c (0x5483d400 0x14 0x14 0x6)

0x52b0bd18 : 0x35252b (0x5483d400 0x14 0x6 0x0)

0x52b0be48 : 0x352652 (0x5483d400 0x0 0x70ef9eab 0x52b0bea4)

0x52b0be68 : 0x338bad (0x2 0x5483d400 0x52b0be98 0x227654)

0x52b0bea8 : 0x325885 (0x2 0x5483d400 0x52b0bf28 0x490daa)

0x52b0bec8 : 0x3212f1 (0x8544804 0x2 0x5483d400 0x504ded)

0x52b0bef8 : 0x32248f (0x874f04 0x879ce88 0x5483d444 0x52b0bf4c)

0x52b0bf68 : 0x3226d0 (0x8544804 0x5483d400 0x0 0x874f88)

0x52b0bfc8 : 0x2a179c (0x874f60 0x0 0x2a17ab 0x83f07a8)

BSD process name corresponding to current thread: kernel_task

Model: MacBookPro7,1, BootROM MBP71.0039.B0B, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB, SMC 1.62f7

Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB

Memory Module: global_name

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.131.42.4)

Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en1

Serial ATA Device: TOSHIBA MK2555GSXF, 232.89 GB

Serial ATA Device: MATSHITADVD-R UJ-898

USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0x26100000 / 2

USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24600000 / 2

USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc52b, 0x06400000 / 5

USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06600000 / 4

USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8213, 0x06610000 / 6

USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x06500000 / 3

USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0x06300000 / 2

July 7, 2014

ESET Cyber Security Pro 6.0.9.1

Mac OS X 10.9.4 (13E28) (64-bit)

Macbook Pro i7-4960HQ

I have the same kernel panic error. This is a brand new MacBook (4 days old). OSX fully updated and ESET was the first 3rd-party software installed.

Facts:

I use Chrome (not Safari)

Occurred yesterday night

I suggested that a neighbour use ESET on his Mac (do not have system info)

We installed the latest ESET 5 days ago

He has had the error each day for the last 4 days straight.

Both of us, accepted the option to send the error report to Apple

THEREFORE - ESET should be able to contact Apple to get the reports. I am sure that many users (who do not use this Forum), nonetheless automatically accept the option to send the report to Apple. I am certain Apple has a lot of diagnostic log files that ESET should have access to.

Is there only one ESET developer working on this problem (now over three months old)? This is a HUGH black eye. I am a Windows user and ESET subscriber on that platform now for over 10 years. I would have (and have been) the greatest supporter of ESET as the security app of choice on Windows - hence my recommendation and choice for Mac. But, not any more. This is stupefying!!

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