[ESET keeps ThomsonReuters products from "phoning home"]

TR support sent us a patch - not sure why they didn't give it to us earlier 😞 Thanks all for your help

[ESET keeps ThomsonReuters products from "phoning home"]

Unfortunately, completely disabling the Firewall also did not help.   We've also found it happens on only 1 of 2 similarly configured machines that run the SW.  It is the machine that has \\<machine_name>\ references to itself, which I wonder may be part of the issue.  (the other machine has the same references, but they're to the aforementioned machine).  We're going back to TR support.

 

[ESET keeps ThomsonReuters products from "phoning home"]

so we uninstalled ESET, and that didn't fix it - so we will look elsewhere now - thanks anyway 🙂

[ESET keeps ThomsonReuters products from "phoning home"]

Since it also hangs up every time she tries to print to FileCabinet (related App) it actually stalls her dozens of times a day.  If its was just on opening a few apps once a day I wouldn't be posting 🙂

[ESET keeps ThomsonReuters products from "phoning home"]

I was hoping to to have to uninstall it to eliminate it as a possible cause (to the satisfaction of thomsonreuters support) but I guess I don't have a choice.   

What would reproducing the issue (or not) with EIS demonstrate? 

 

Thanks

/j

[ESET keeps ThomsonReuters products from "phoning home"]

no, no VPN involved.  it's an office-in-home - just a dumb switch and Verizon router (FiOS)

 

[ESET keeps ThomsonReuters products from "phoning home"]

Thank You. That was a good idea but unfortunately didn't work.  I also tried some of the other Internet-related high-level turnoffs also to no effect :-(.   Please let me know if you have any other thoughts.   Also -  can you tell me if there's an easy way to keep ESET from starting up at all during boot-time?  I have some reason to believe that the ESET pause is a false-flag because it doesn't -always- fix things.  It's possible that the problem is ESET, and the turn-off doesn't always stop everything, but it's also possible there's something else going on.  I tried disabling the startup in Task Manager but it won't let me.   

Thanks again!

/j

[ESET keeps ThomsonReuters products from "phoning home"]

My wife is a tax accountant using a number ThompsonReuters SW products.  Whenever a program opens or accesses another program (stupidly frequently IMHO) it "phones home" to authenticate.  Recently this has been taking 10 seconds, but 1 second with ESET paused.  How do I troubleshoot or workaround this issue?   Thanks!

(Windows 10 Home, generic  desktop PC, Otherwise clean, up-to-date, and running without issues).