[migration from licence administrator to business account]

Thanks. Having spoken to tech support i reset the password and have performed the migration successfully.

 

[migration from licence administrator to business account]

Have just opened a business account and tried to add a licence. I enter the licence key and the next screen shows:

"License xxxx-xxxx-xxxx-xxxx-xxxx is managed in ESET License Administrator. To be able to manage it in ESET Business Account it will need to be migrated and disabled in ESET License Administrator. Please enter your license owner password to verify your ownership and finish the migration to ESET Business Account."

I enter the correct 10 character password (checked and even copied and pasted), but it says it is invalid so i am unable to use the Business Account.

Is this a bug ?? Or should I remove the unit distribution in the Licence Administrator or even delete the Licence Administrator account ?