OldSparky

Thanks itman that's good to know, been using EIS for a few years now without any issues so hoping to get this issue resolved asap to upgrade to latest version on my PC. Hi Marcos have you had a chance to look at the eis_logs I posted yesterday? I am thinking it could be machine specific as I have been successful in upgrading to ver. 14.0.22.0 on my laptop. I'm a bit concerned about EIS being out of date on my PC.

Hi All, thanks for your quick responses There should be no problem with the licence it's fully paid up and valid until 27/10/2021. The UAC is turned on and I do get the prompt after confirming the program update. The issue occurs even if I click the Check for updates in the update panel and also if I click the 'Update product now' One other thing I have noticed is that when I attempt to do a computer scan, the scan panel opens up, I move the pointer over the 'Scan your computer' button which becomes highlighted but unresponsive to the mouse click, the only way I can do a scan is to select the 'Advanced scans' drop down menu and select 'Repeat last scan' This particular problem pre-dates the attempted program update. As advised, I have attached the ESET Log Collector archive. eis_logs.zip

Current ESET Internet Security Version: 13.2.18.0 valid to 27/10/2021 Windows Version: 8.1 on PC Problem: ESET pop-up screen tells me there is an update available, when I press the 'Accept & Update' button, Update on the ESET Home Screen is activated, after a couple of minutes the update is de-activated and the pop-up screen is once more displayed prompting me to 'Accept & Update' again. This just keeps on happening and going in circles. I have gone into advanced setup and cleared the Temporary files update cache but the problem still persists even after a PC restart. Has anyone else had this problem and can please advise how to resolve the issue?