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scree

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    Unable to download Eset Endpoint Antivirus package from ERA repository

    in ESET Products for Linux Servers

    Posted · Edited by scree

    Hi, when I try to create all-in-one installer in ERA Manager Security 7.3 I am unable to find corresponding product name in my repository. I own the license for ESET Endpoint Antivirus + File Security, I can only see the products named ESET Endpoint Security which are not corresponding to my license key.

    So I am unable to create any type of automatic installer in ERA Manager, I can only select available products in repository.

    My option for repository URL is set to AUTOMATIC

    Thank you for any help

    ERA 7.2 and agent sync error (LoadUser: User state deserialization failed)

    in ESET PROTECT On-prem (Remote Management)

    Posted

    Linux distribution is Debian 9.  I did a manual update by this tutorial: https://support.eset.com/en/kb6734-upgrade-eset-remote-administrator-63-and-later-for-linux-to-the-latest-eset-security-management-center-7

    I am using the old database from previous ERA manager 6.5 so maybe that is the problem. Probably I can try to reinstall the ERA Security Center with new database ?

    Here is trace.log from server 

    2020-11-05 17:25:02 Debug: SchedulerModule [Thread 7fbb181cd700]: CTimeScheduler : Invoking SleepEventHandler id: 12820
2020-11-05 17:25:02 Debug: SchedulerModule [Thread 7fbb181cd700]: CTimeScheduler : Finished invoking SleepEventHandler id: 12820
2020-11-05 17:25:02 Debug: CDataMinersModule [Thread 7fbb157de700]: Processing ETL Log data
2020-11-05 17:25:02 Information: CDatabaseModule [Thread 7fbb157de700]: ETL CLogsETLMapper: Starting plan for logtype: QOS_DATABASE_EVENT - number of logs:1
2020-11-05 17:25:02 Information: CDatabaseModule [Thread 7fbb157de700]: ETL CLogsETLMapper: Finishing plan for logtype: QOS_DATABASE_EVENT. LogCount: 1. Duration: 7ms (total) 2ms (cpu). Statistics: {Total: 0ms. "scan1": (0ms, 1), "insertFact": (0ms, 1), }. Parsing: 0ms, init: 0ms, exec: 1ms. Enable-dim-opt: 0.
2020-11-05 17:25:02 Information: CDatabaseModule [Thread 7fbb157de700]: ETL CLogsETLMapper: Starting plan for logtype: PERFORMANCE_SERVER_EVENT - number of logs:1
2020-11-05 17:25:02 Information: CDatabaseModule [Thread 7fbb157de700]: ETL CLogsETLMapper: Finishing plan for logtype: PERFORMANCE_SERVER_EVENT. LogCount: 1. Duration: 7ms (total) 1ms (cpu). Statistics: {Total: 0ms. "scan1": (0ms, 1), "insertFact": (0ms, 1), }. Parsing: 0ms, init: 0ms, exec: 1ms. Enable-dim-opt: 0.
2020-11-05 17:25:02 Information: CDatabaseModule [Thread 7fbaeff93700]: ETL Clients: Updating of log types [38, 131, ]...
2020-11-05 17:25:02 Information: CDatabaseModule [Thread 7fbaeff93700]: ETL Clients: Updating of log types [38, 131, ] takes: 0ms (total) 0ms (cpu)
2020-11-05 17:25:02 Information: AutomationModule [Thread 7fbaf87a4700]: StaticObjectChangeHandler: ScheduleCheck: Next static object changes check in 15 seconds.
2020-11-05 17:25:02 Information: SchedulerModule [Thread 7fbb14fdd700]: Received message: RegisterSleepEvent
2020-11-05 17:25:02 Debug: SchedulerModule [Thread 7fbb14fdd700]: CTimeScheduler : RegisterSleepEventWithTimer: next occurence of id: 12821 at: 2020-Nov-05 17:25:17
2020-11-05 17:25:02 Debug: SchedulerModule [Thread 7fbb14fdd700]: CTimeScheduler : New sleep event was registered.
2020-11-05 17:25:02 Information: CDatabaseModule [Thread 7fbb027b8700]: ReplicationStaticObjectsMapper: Resetting mapper state
2020-11-05 17:25:02 Information: CDatabaseModule [Thread 7fbb027b8700]: ReplicationStaticObjectsMapper: Rebuilding static objects cache
2020-11-05 17:25:02 Information: CDatabaseModule [Thread 7fbb027b8700]: ReplicationStaticObjectsMapper: Acquiring database connection
2020-11-05 17:25:02 Information: CDatabaseModule [Thread 7fbb027b8700]: ReplicationStaticObjectsMapper: Successfully acquired database connection
2020-11-05 17:25:02 Information: CDatabaseModule [Thread 7fbb027b8700]: ReplicationStaticObjectsMapper: Fetching 1318 changed objects data to static objects cache
2020-11-05 17:25:02 Information: CDatabaseModule [Thread 7fbb027b8700]: ReplicationStaticObjectsMapper: Fetching all COMPUTER objects
2020-11-05 17:25:02 Information: CDatabaseModule [Thread 7fbb027b8700]: ReplicationStaticObjectsMapper: Finnished batch loading of COMPUTER objects
2020-11-05 17:25:02 Information: CDatabaseModule [Thread 7fbb027b8700]: ReplicationStaticObjectsMapper: Fetching all CLIENT_TASK_TO_COMPUTER_RELATION, CLIENT_TASK_TO_DYNAMIC_GROUP_RELATION and CLIENT_TASK_TO_STATIC_GROUP_RELATION objects
2020-11-05 17:25:02 Information: CDatabaseModule [Thread 7fbb027b8700]: ReplicationStaticObjectsMapper: Finnished batch loading of CLIENT_TASK_TO_COMPUTER_RELATION, CLIENT_TASK_TO_DYNAMIC_GROUP_RELATION and CLIENT_TASK_TO_STATIC_GROUP_RELATION objects
2020-11-05 17:25:02 Information: CDatabaseModule [Thread 7fbb027b8700]: ReplicationStaticObjectsMapper: Fetching all STAFF_USER objects
2020-11-05 17:25:02 Information: CDatabaseModule [Thread 7fbb027b8700]: ReplicationStaticObjectsMapper: Finnished batch loading of STAFF_USER objects
2020-11-05 17:25:02 Information: CDatabaseModule [Thread 7fbb027b8700]: ReplicationStaticObjectsMapper: Fetching all STAFF_USER_COMPUTER_RELATION objects
2020-11-05 17:25:02 Information: CDatabaseModule [Thread 7fbb027b8700]: ReplicationStaticObjectsMapper: Finnished batch loading of STAFF_USER_COMPUTER_RELATION objects
2020-11-05 17:25:02 Error: CReplicationModule [Thread 7fbb027b8700]: RpcGetStaticObjectsHandler: Failed to load static objects list for peer f12824f7-e4fa-459d-9d53-2ec2cb9fcb67 with error: Object d97d89e6-2b96-4ace-b493-5a4a9d2fa7f5 was not found (LoadUser: User state deserialization failed)
2020-11-05 17:25:02 Debug: CReplicationModule [Thread 7fbb027b8700]: RpcGetStaticObjectsHandler: Processed request with response 'status { status: INTERNAL_ERROR }'
2020-11-05 17:25:05 Information: SchedulerModule [Thread 7fbb14fdd700]: Received message: RegisterSleepEvent
2020-11-05 17:25:05 Debug: SchedulerModule [Thread 7fbb14fdd700]: CTimeScheduler : RegisterSleepEventWithTimer: next occurence of id: 12822 at: 2020-Nov-05 17:25:07
2020-11-05 17:25:05 Debug: SchedulerModule [Thread 7fbb14fdd700]: CTimeScheduler : New sleep event was registered.
2020-11-05 17:25:07 Debug: SchedulerModule [Thread 7fbb181cd700]: CTimeScheduler : Invoking SleepEventHandler id: 12822
2020-11-05 17:25:07 Debug: SchedulerModule [Thread 7fbb181cd700]: CTimeScheduler : Finished invoking SleepEventHandler id: 12822
2020-11-05 17:25:07 Debug: CDataMinersModule [Thread 7fbb157de700]: Processing ETL Log data
2020-11-05 17:25:07 Information: CDatabaseModule [Thread 7fbb157de700]: ETL CLogsETLMapper: Starting plan for logtype: QOS_NETWORK_EVENT - number of logs:1
2020-11-05 17:25:07 Information: CDatabaseModule [Thread 7fbb157de700]: ETL CLogsETLMapper: Finishing plan for logtype: QOS_NETWORK_EVENT. LogCount: 1. Duration: 7ms (total) 1ms (cpu). Statistics: {Total: 0ms. "scan1": (0ms, 1), "insertFact": (0ms, 1), }. Parsing: 0ms, init: 0ms, exec: 0ms. Enable-dim-opt: 0.
2020-11-05 17:25:07 Information: CDatabaseModule [Thread 7fbaeff93700]: ETL Clients: Updating of log types [39, ]...
2020-11-05 17:25:07 Information: CDatabaseModule [Thread 7fbaeff93700]: ETL Clients: Updating of log types [39, ] takes: 0ms (total) 0ms (cpu)
2020-11-05 17:25:17 Debug: SchedulerModule [Thread 7fbb181cd700]: CTimeScheduler : Invoking SleepEventHandler id: 12821
2020-11-05 17:25:17 Debug: SchedulerModule [Thread 7fbb181cd700]: CTimeScheduler : Finished invoking SleepEventHandler id: 12821
2020-11-05 17:25:17 Information: AutomationModule [Thread 7fbaf87a4700]: StaticObjectChangeHandler: PerformCheckForWork: Starting to check for new work.


    thank you for help

    ERA 7.2 and agent sync error (LoadUser: User state deserialization failed)

    in ESET PROTECT On-prem (Remote Management)

    Posted

    ERA 7.2 Server: last-error.html

    CReplicationModule 2020-Nov-02 15:22:40 CStepProcessor: Replication master validation process failed with: Object d97d89e6-2b96-4ace-b493-5a4a9d2fa7f5 was not found (LoadUser: User state deserialization failed)
    NetworkModule 2020-Nov-02 15:22:40 Connection closed by remote peer for session id 1163

    Client Agent 7.2: status.html

    Last replication 2020-Nov-05 09:58:30 ERROR: SendRequestAndHandleResponse: Rpc message response INTERNAL_ERROR. Error message:
    • Replication details: [Task: CStaticObjectMetadataTask, Scenario: Automatic replication (REGULAR), Connection: 192.168.6.31:2222, Connection established: true, Replication inconsistency detected: false, Server busy state detected: false, Realm change detected: false, Realm uuid: 00000000-0000-0000-0000-000000000000, Sent logs: 0, Cached static objects: 1, Cached static object groups: 1, Static objects to save: 0, Static objects to delete: 0, Modified static objects: 0]
    • All replication attempts: 477

    This was happened after update Linux installation from 6.5 of ERA to 7.2

    I created new certification authority and Peer (server, agent) certificates.

    Server status log is OK, no errors. And in server trace.log I cannnot see any critical errors also. This problem seems to be with agents only.

    Any advance tips I really appriciate.

     

     

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