[Internet Security showing two Security Alerts that won't go away]

On the advice of tech support, the program was uninstalled then reinstalled, all good now.

It seems the automatic install process didn't work as it should, and reinstallation did the trick.

 

[Internet Security showing two Security Alerts that won't go away]

5 hours ago, Marcos said:

When the message to restart the machine shows up, please carry on as follows:
- in the advanced setup, navigate to Tools -> Diagnostics and click the Create button to generate a dump of ekrn
- collect logs with ESET Log Collector and upload the generate zip file here. If too big, upload it to a safe location and provide me with a download link in a private message.

2 x ekrn.dmp files generated in my dropbox, link PM'd to Marcos

[Internet Security showing two Security Alerts that won't go away]

Thanks for your help with this guys,

I used the Restart button within the GUI and via the Windows Start button, same result.

The “problem PC” is a Dell Optiplex on Win 10 Pro, I will try the Shutdown -r -t 0 when I get back around lunchtime.

I am away from base this morning, using a different PC, a Dell Inspiron laptop which is still on V13.2.18.0 and doesn’t display a problem.  I think I‘ll leave it that way for a wee while until the Optiplex situation is sorted.

Update later ….

 

[Internet Security showing two Security Alerts that won't go away]

"5 resets later nothing has changed"

I clicked the reset PC button 5 times, and did a complete shutdown 2 or 3 times.

[Internet Security showing two Security Alerts that won't go away]

Seems to have happened since the program updated to 14.0.22.0

Computer restart required pops up in red typeface - 5 resets later nothing has changed.

Also in red is "Real-time file system protection is non-functional.  If I go into Setup menu the 1st item - Computer protection - is red and the real time file system protection button doesn't respond when I try to move it.

Why is this happening?  I don't touch the program more than once a year at most, it normally just works away in the background, so this is irritating and worrying.

Is my PC vulnerable while ESET IS is in this state?