fatman45
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Posts posted by fatman45
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Per instructions from support, I uninstalled ESET Internet Security from my laptop and I am trying to reinstall it. But the installer won't let me choose the existing device name. I don't want to create a new device name; I want the one I've been using. How do I accomplish this?
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11 hours ago, Marcos said:
Does it work without issues in a standard browser and the problem is only when you open the sites in a secure browser?
Yes. I am about to upgrade to 14.2.23.0 as the other poster suggested. I will report back if it is still an issue.
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On 7/31/2021 at 6:18 AM, itman said:
Post the URLs for these two web sites you are using in B&PP.
usa.experian.com
usbank.com
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Starting last week, I believe with the 14.2.19 version update, certain websites started malfunctioning in both Edge and Chrome when opened in the Banking and Payment Protection browser. In the case of one, a credit bureau website, I was no longer able to login. I kept getting a message from the site "We are unable to process your request right now". In the second, a bank website, when I click on certain links, I get an error page that reads ERR_TOO_MANY_REDIRECTS. I used the browser on my mobile phone to test the credit bureau website, and it worked, even though I have ESET installed on my phone, too. Though the mobile version doesn't seem to include Banking and Payment Protection. Since it worked on my phone, but not on my laptop or desktop, I figured something else must be wrong. It wasn't until I opened my bank website and also noticed the troubles that I decided to disable Banking and Payment Protection to see what would happen. Sure enough, both sites function normally now. Both the laptop and desktop are running Windows 10 Pro 64-bit 21H2 version. I really like Banking and Payment Protection, so I'm hoping there is a simple fix.
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40 minutes ago, itman said:
And you verified that Edge on that device was updated to the Chromium version?
Yes. See attachment.
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52 minutes ago, itman said:
Again verify that you have set the new Edge Chromium browser as the default browser on the laptop with issues.
Confirmed, Edge is the default web browser. And thank you for helping!
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1 hour ago, itman said:
Open Eset Banking & Payment Protection from its desktop icon on the laptop with issues. Does Edge open at this point? If so, manually enter your bank's URL address there. Can you connect successfully to the bank's web site?
Yes, it works perfectly if I do this. It just won't open automatically. Previously, BPP seemed very finicky about the URL; if it didn't match perfectly, the browser would not open automatically. But on my desktop computer, that behavior stopped some time ago, and no it just has to have the same domain name. So I was hopeful that would be the case on this laptop, too. But it won't open any sites automatically.
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9 hours ago, Marcos said:
Do you have the latest version of Edge 85.0.564.63? Redirection to a secure browser works well for me with that version.
What IB website does not open in a secure browser for you? Are you able to open the secure browser by clicking the shortcut on your desktop?
Yes, my Edge version is 85.0.564.63. No IB websites will open the secured browser, even though I have more than a dozen in the list.
I have a 3-machine license, and this laptop is the only one experiencing this problem. My desktop, which is using identical software versions, had no problem with the switch - IB just worked. Same with my other laptop - identical software versions and no issues. Only this one. All Windows updates have been applied.
Are there logs or something I can look at to see what might be going on?
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Windows 10 Pro 2004 edition. With the arrival of Edge chromium, I decided to switch my default browser from Firefox to Edge. However, Banking and Internet security no longer opens for my sensitive websites. At first it would attempt to open, and I would get a blank browser window with no content. But now it doesn't even try to open. I have tried removing and manually re-adding all of my sites - no joy.
License ID: XXX-XXX-XXX
Username: EAV-XXXXXXXXXX
Computer name: XXX
Seat name: XXX
Product name: ESET Internet Security
Product version: 13.2.18.0
Operating system: Windows 10 Pro(64-bit)
Machine: Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz, 16228 MB RAM
reinstall won't let me choose current device name
in ESET Internet Security & ESET Smart Security Premium
Posted
Thank you for the quick reply. I'm assuming by that you mean I should login to my ESET Home account before reaching the screen that asks me to type in a device name? If so, that's not at all clear from those instructions, as I was attempting to follow them when I encountered this issue. In any case, I was able to continue by logging in to ESET Home and renaming the existing device, then removing that one after installation completed.