[I can't re-encrypt after a rebuild]

On 9/17/2020 at 10:22 AM, Kristian Cajkovsky said:

Hello @Stu_McHugh

Can you please tell me how you have cleared the TPM?

Once you sent the command, did the user see a prompt to reboot? 

Have you removed the old machine from the Server before attempting to re-encrypt?

 

I have tried using the windows MMC (TPM>MSC) and in the BIOS.  The send command works and asks for a reboot but after the reboot the console "'Take TPM Ownership' command failed"

Workstation lt1221 68439512-F81F-11EA-B8E0-F4D108C9CCE0.html.txt

[I can't re-encrypt after a rebuild]

I have wiped and reinstalled my laptop (Dell Latitude 7490) and now trying to carry out a Full Disk Encryption.   From the ESET Endpoint Encryption server i have successfully push out the Endpoint Encryption Client (5.0.7.3 and can see in the notification area.  I'm trying to use the TPM chip which was used before do getting a prompt to clear it.  After a reboot and clear the Endpoint Encryption server can see that it's cleared and get the following message against the machine, TPM Status - The Trusted Platform Module (TPM) is unavailable, error 3

Can anyone offer any advise?