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Derbolfinger

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Posts posted by Derbolfinger

    exclusion filters

    in ESET Products for Windows Servers

    Posted

    Thank you
    OK. But I'm not sure now if I'm interpreting this correctly.
    Would k:\folder\xyz_user*\* work to exclude from scanning in all folders k:\folder\xyz_user1 to k:\folder\xyz_user50 all subfolders and files contained there?

    Or does something like xyz*\ not work for all folders starting with xyz?

    exclusion filters

    in ESET Products for Windows Servers

    Posted

    Hello ,

    on our server, we have about 50 numbered subfolders in a folder, in addition to other folders and files. These subfolders have the syntax xyz_user1 to xyz_user50, if a new user is added, the folder xyz_user51 is created.
    If I only want to exclude all these subfolders xyz_user## with content from the virus scan, the policy would then be correct:
    k:\folder\xyz_user*
    or does this not work at all?

    Thanks for help and hints

    Eset File Security on terminal server, Outlook does not see an antivirus program

    in ESET Products for Windows Servers

    Posted

    A few days ago I had already described the problem under "Endpoint Products" (wrong) because I get wrong information myself.
    During RDS sessions Outlook / an add-in always gives a warning message like "A program is trying to access on data in Outlook or e-mail address information stored in Outlook. ... Allow access for 1 ... 10 minutes."
    The AntiVirus status in the Trust Center is not valid
    "Not available.  This version of Windows does not support virus detection."
    (The translation may be not exact)
    How to tell Outlook that Eset Antivirus is installed?
    We don't want to turn off the warnings generally via GPO or something like that.

    Problem with Outlook / Outlook Add-in

    in ESET Endpoint Products

    Posted · Edited by Derbolfinger

    Oh oh, sorry. I got wrong informations, this problem is possibly only on the terminal server, and there is antivirus status not valid in the Trust center!

    grafik.png.1c55e89576b3ae6630b15fef0301abbe.png

    "Not available.  This version of Windows does not support virus detection."

     

    Eset File Security for Microsoft Windows Server 7.2.12004.2

    Problem with Outlook / Outlook Add-in

    in ESET Endpoint Products

    Posted

    Please be patient a little longer. Last week the producer of the basic program still said that the problem was due to the antivirus program. But now there is an update for the main program with an included update of the Outlook Add-in, what is unusual. Maybe the error is in the add-in.
    I will be back again in a few days - with procmon log or with the message that everything is ok.

    Problem with Outlook / Outlook Add-in

    in ESET Endpoint Products

    Posted

    Hello,

    We have on 30? computers with Windows 10 or on terminal server with Outlook 2019 a problem with a warning message.

    In outlook is an add-in to archive e-mails in an enterprise software, i don't know exaclty the warning message in English, but it is like:

    "A program is trying to access on data in Outlook or e-mail address information stored in Outlook. ... Allow access for 1 ... ?0 minutes."
    Previously it was possible to completely disable the message, now access must be granted continuously for a few minutes maximum.

    The program manufacturer and a web search (at Microsoft) think it's a dificulty with the antivirus program, but Windows and Eset ( Endpoint Security 7.3.... / File Security on the terminal server) seem to be satisfied 😉
    In WIndows security everything is green and windows reports Eset Security as active.

    Do you have any tips or ideas?

    Last contact (and updates)

    in ESET PROTECT On-prem (Remote Management)

    Posted

    I have reinstalled both and it looks like it works correctly.

    21 hours ago, MartinK said:

    any chance there are some special HIPS policies applied in security product that might block access to files on disk?

    I don't think so. There exists no special policies for this computer in cloud administrator and about 40 computers work well.

    I will watch the computer for a few days and then back to the staff with it. 🙂

    Thank you both for the support

    Last contact (and updates)

    in ESET PROTECT On-prem (Remote Management)

    Posted

    I have wrote you, that i have renamed the protobuf.dll to protobuf.alt on this not working system und replaced it with a protobuf.dll from an other computer with working Eset Endpoint Security.

    Yes, you're right, this protobuf contains only zeroes, amazing. Virus? windows file system failure? hard drive failure? Looks not friendly. That could be the reason for error 0xc000012f  "Bad Image" Protobuf.dll, or not?

    Can't we go further with the trace.log?

    protobuf.zip with the working dll from the other computer (same license)

    Protobuf.zip

    Last contact (and updates)

    in ESET PROTECT On-prem (Remote Management)

    Posted

    I have a problem with at least one computer (Windows 10). Because of the corona crisis this computer wasn't used since June 15.

    To reactivate and clean the computer and for updates i took it in my own office. But ESET Cloud Administrator shows "last contact June 15" since yesterday, I can't update Eset Endpoint Security (7.2.2055.0) or Eset Management Agent (7.1.717.0) remote (lokal I can update only some modules=
    The "Staus Log" (status.html) looks "happy" (evrything green, no error), but it remains "generated June 15"

     

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