DanGit
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Posts
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Posts posted by DanGit
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Hello,
Win32/NoonLight was added in 2006. Why do you think your computer got infected with this particular malware?
Are you able to boot to safe mode or safe mode with command prompt? If so, are you able to run an online scan in safe mode?
thank you, yes I have. I did the scan both in safe mode and normal. Came up with noonlight virus. That has been resolved,
It's the Kriptik.bot I am trying to get rid of.
Updated
file:///C:/ProgramData/Kaspersky%20Lab/KSS2/DataRoot/HtmlReport/index.html
Detailed report
Problems found
Scanning date:
Database update date:
Product version:
06/17/2014 10:58 AM
05/28/2013 02:35 PM
12.0.1.340
Computer protection (0)
Information about anti-virus software and firewalls installed on the computer.
Malware (0)
Information about malware detected on the computer.
Vulnerabilities (3)
Information about applications and operating system components in which vulnerabilities have been detected.
1. C:\Program Files (x86)\Adobe\Adobe Photoshop CS5\Photoshop.exe
2. C:\Program Files (x86)\Google\Chrome\Application\old_chrome.exe
3. C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\Photoshop.exe
Other issues (13)
Information about vulnerabilities associated with the settings of installed applications and the operating system.
1. "Autorun from hard drives is allowed"
2. "Autorun from network drives is enabled"
3. "CD/DVD autorun is enabled"
4. "Removable media autorun is enabled"
5. "Windows Explorer - show extensions of known file types"
6. "Microsoft Internet Explorer: clear history of typed URLs"
7. "Microsoft Internet Explorer - disable caching data received via protected channel"
8. "Microsoft Internet Explorer: disable sending error reports"
9. "Microsoft Internet Explorer: delete cookies"
10. "Microsoft Internet Explorer: clear list of pop-up blocker exceptions"
11. "Microsoft Internet Explorer: enable cache autocleanup on browser closing"
12. "Windows Explorer: display of known file types extensions is disabled"
13. "Microsoft Internet Explorer: start page reset"
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Also, do you have proof of this "take it to a tech" statement ? Its all hearsay on our end.
Did you call a support number ? Which one ?
Marcos is correct, usually when you contact ESET support a technician will offer to remote in and repair.
Excuse me, this isn't a he said or she said post. It is a post asking for help. If eset are happy with me to post the information of the person I spoke to, the day, the time and the phone number I will gladly do so. What I won't do is private message eset with these details, it will be posted here.
Monday 16th/06
Times: 9:00am, 11:15am, 2:47pm
Phone number and Name with held until I hear from eset forums staff.
Off topic citizen.
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As I wrote, Win32/Noonlight seems to be an 8-year old malware so there shouldn't be a chance to get infected with it unless ESET's products are misconfigured. Also the name (Kryptik.BOT) suggests that it's actually a very old piece of malware.
Regarding cleaning, we don't tell customers to get infected machines repaired by a technician. Instead, we offer a remote session and connect to the clients remotely to clean out malware. If your local customer care represenantive didn't have any clue how to deal with the infection, he or she could have suggested to contact ESET's malware research lab at samples[at]eset.com.
Here is where I strongly disagree. NO attempted was made by eset at all. I really hav to stress this point. Not a single word of help or remote access. Nothing. I can write the 3 times I rang and the person I spoke to. There were 2, but the main person is a male top tech there. The lady I was put through to help put me through to this main guy. No help was offered. I stand by what I post.
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As I wrote, Win32/Noonlight seems to be an 8-year old malware so there shouldn't be a chance to get infected with it unless ESET's products are misconfigured. Also the name (Kryptik.BOT) suggests that it's actually a very old piece of malware.
Regarding cleaning, we don't tell customers to get infected machines repaired by a technician. Instead, we offer a remote session and connect to the clients remotely to clean out malware. If your local customer care represenantive didn't have any clue how to deal with the infection, he or she could have suggested to contact ESET's malware research lab at samples[at]eset.com.
Here is where I strongly disagree. NO attempted was made by eset at all. I really hav to stress this point. Not a single word of help or remote access. Nothing. I can write the 3 times I rang and the person I spoke to. There were 2, but the main person is a male top tech there. No help was offered. I stand by what I post.
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Hello,
Win32/NoonLight was added in 2006. Why do you think your computer got infected with this particular malware?
Are you able to boot to safe mode or safe mode with command prompt? If so, are you able to run an online scan in safe mode?
thank you, yes I have. I did the scan both in safe mode and normal. Came up with noonlight virus. That has been resolved,
It's the Kriptik.bot I am trying to get rid of.
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Have you tried using Eset Sysrescue?
hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN3509
99% of newer pc's have a hidden recovery partition built in. Backup what you need to backup and then boot into your recovery partition. What is the m,ake and model of your pc? Also I see your using a VM. So were you malware testing at the time?
No haven't tried this.
Computer got infected from a friends external hard drive ....sigh. I told her to scan first, then drag photos and such over to comp.
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Also I see your using a VM. So were you malware testing at the time?
Probably not as the OP was complaining like if ESET allowed malware to run on a production system. Correct me if I'm wrong.
Eset told me to take it to a tech.
No attempt was made to help me correct this.
I said I found noonlight virus and Kriptik.bot. I got rid of the noonlight, but the Kriptik.bot remain.
Eset - Take it to a tech
It took 2 days and youtubing and tomshareware forums and major geeks forums to get help.
Just ... take it to a tech.
Not angry I got the virus. I'm angry Eset made no attempt what so ever to do anything at all.
I have been with eset for years,
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Hello,
Win32/NoonLight was added in 2006. Why do you think your computer got infected with this particular malware?
Are you able to boot to safe mode or safe mode with command prompt? If so, are you able to run an online scan in safe mode?
I did all of that, thank you. The scan showed over 5 thousand noonlight. I have had nothing since then. I keep scanning everyday for a week to be sure, then do it every 5 days.
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Really mad, I paid for this software. I ran tech support only to be told ...
"take it to a computer technician"
Huh?????? What am I paying for???? If I can't get this resolved I will get eset to pay the techs fee.
I got a win32/noonlight.b virus
I used eset online scanners x2 malware/virus.
I used Housecall-trendmicro
I used Malwarebytes-anti malware
I used the installed nod32 antivirus.
Kapersky Lab free online virus scan
After every scanned viruses were removed. I used one program at a time.
But when I login, I still get the white screen after login.
I have to use task manager and type explorer to see windows again.
I can't use system restore it doesn't have a date that goes far back. Only have the last 3 days. plus I have to be careful it doesn't try and reinstall the stuff I just got rid of.
I found 3 programs in startup and removed those. I googled them first and found they were viruses.
My problem is, how can I log in without getting the white screen all the time.
hxxp://www.youtube.com/watch?v=Ml9AMCso3hw
Mine doesnt restart. Just loads normally then I log in then I get white screen.
Soz I forgot to put up computer specs. I was up for 2 days...
hxxp://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/kb/docDisplay?javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken&javax.portlet.prp_ba847bafb2a2d782fcbb0710b053ce01=wsrp-navigationalState%3DdocId%253Demr_na-c01966267-35%257CdocLocale%253D%257CcalledBy%253D&javax.portlet.tpst=ba847bafb2a2d782fcbb0710b053ce01&sp4ts.oid=4079861&ac.admitted=1402950302131.876444892.199480143
White Screen after loging
in ESET NOD32 Antivirus
Posted · Edited by DanGit
OMG.... Im not blaming eset, how the h3ll did I know her hard drive was infected. its something I always do with all usb. I'm mad at them because they made no attempt to help at all. Thats what I'm paying for. I feel that this post has gone way off topic. All I asked for was help with the white screen issue because I didn't get any phone support from eset, which is why Im here. I paid for this service/software. I'll log a complaint with our disputes tribunal instead.
Lock thread pls.
Thanks all to those that helped
I paid for eset, because Im not a computer technician.