DanGit

No haven't tried this. Computer got infected from a friends external hard drive ....sigh. I told her to scan first, then drag photos and such over to comp. Lol.............So you plugged an infected external hard drive into your machine and your blaming Eset? Thats rich. Blame your friend. Also why are you using a VM? Autorun should be disabled on any pc. If you were dragging unknown files and folders from the external hard drive directly over to your pc then that is directly your fault. Should have scanned the external drive first. OMG.... Im not blaming eset, how the h3ll did I know her hard drive was infected. its something I always do with all usb. I'm mad at them because they made no attempt to help at all. Thats what I'm paying for. I feel that this post has gone way off topic. All I asked for was help with the white screen issue because I didn't get any phone support from eset, which is why Im here. I paid for this service/software. I'll log a complaint with our disputes tribunal instead. Lock thread pls. Thanks all to those that helped I paid for eset, because Im not a computer technician.

thank you, yes I have. I did the scan both in safe mode and normal. Came up with noonlight virus. That has been resolved, It's the Kriptik.bot I am trying to get rid of. Updated file:///C:/ProgramData/Kaspersky%20Lab/KSS2/DataRoot/HtmlReport/index.html Detailed report Problems found Scanning date: Database update date: Product version: 06/17/2014 10:58 AM 05/28/2013 02:35 PM 12.0.1.340 Computer protection (0) Information about anti-virus software and firewalls installed on the computer. Malware (0) Information about malware detected on the computer. Vulnerabilities (3) Information about applications and operating system components in which vulnerabilities have been detected. 1. C:\Program Files (x86)\Adobe\Adobe Photoshop CS5\Photoshop.exe 2. C:\Program Files (x86)\Google\Chrome\Application\old_chrome.exe 3. C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\Photoshop.exe Other issues (13) Information about vulnerabilities associated with the settings of installed applications and the operating system. 1. "Autorun from hard drives is allowed" 2. "Autorun from network drives is enabled" 3. "CD/DVD autorun is enabled" 4. "Removable media autorun is enabled" 5. "Windows Explorer - show extensions of known file types" 6. "Microsoft Internet Explorer: clear history of typed URLs" 7. "Microsoft Internet Explorer - disable caching data received via protected channel" 8. "Microsoft Internet Explorer: disable sending error reports" 9. "Microsoft Internet Explorer: delete cookies" 10. "Microsoft Internet Explorer: clear list of pop-up blocker exceptions" 11. "Microsoft Internet Explorer: enable cache autocleanup on browser closing" 12. "Windows Explorer: display of known file types extensions is disabled" 13. "Microsoft Internet Explorer: start page reset"

thank you, yes I have. I did the scan both in safe mode and normal. Came up with noonlight virus. That has been resolved, It's the Kriptik.bot I am trying to get rid of.

No haven't tried this. Computer got infected from a friends external hard drive ....sigh. I told her to scan first, then drag photos and such over to comp.

Probably not as the OP was complaining like if ESET allowed malware to run on a production system. Correct me if I'm wrong. Eset told me to take it to a tech. No attempt was made to help me correct this. I said I found noonlight virus and Kriptik.bot. I got rid of the noonlight, but the Kriptik.bot remain. Eset - Take it to a tech It took 2 days and youtubing and tomshareware forums and major geeks forums to get help. Just ... take it to a tech. Not angry I got the virus. I'm angry Eset made no attempt what so ever to do anything at all. I have been with eset for years,

I did all of that, thank you. The scan showed over 5 thousand noonlight. I have had nothing since then. I keep scanning everyday for a week to be sure, then do it every 5 days.

Really mad, I paid for this software. I ran tech support only to be told ... "take it to a computer technician" Huh?????? What am I paying for???? If I can't get this resolved I will get eset to pay the techs fee. I got a win32/noonlight.b virus I used eset online scanners x2 malware/virus. I used Housecall-trendmicro I used Malwarebytes-anti malware I used the installed nod32 antivirus. Kapersky Lab free online virus scan After every scanned viruses were removed. I used one program at a time. But when I login, I still get the white screen after login. I have to use task manager and type explorer to see windows again. I can't use system restore it doesn't have a date that goes far back. Only have the last 3 days. plus I have to be careful it doesn't try and reinstall the stuff I just got rid of. I found 3 programs in startup and removed those. I googled them first and found they were viruses. My problem is, how can I log in without getting the white screen all the time. hxxp://www.youtube.com/watch?v=Ml9AMCso3hw Mine doesnt restart. Just loads normally then I log in then I get white screen. Soz I forgot to put up computer specs. I was up for 2 days... hxxp://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/kb/docDisplay?javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken&javax.portlet.prp_ba847bafb2a2d782fcbb0710b053ce01=wsrp-navigationalState%3DdocId%253Demr_na-c01966267-35%257CdocLocale%253D%257CcalledBy%253D&javax.portlet.tpst=ba847bafb2a2d782fcbb0710b053ce01&sp4ts.oid=4079861&ac.admitted=1402950302131.876444892.199480143