Antoine42
-
Posts
5 -
Joined
-
Last visited
Posts posted by Antoine42
-
-
Just remembered something.
Is it possible that this is caused by the Xbox App installing a virtual disk driver (when using Xbox Game Pass)? I could see a new drive labeled : "msft xvdd".
-
15 hours ago, Marcos said:
Does temporarily disabling the 2 startup scan tasks in scheduler make the issue go away? Would it be possible to configure Windows to generate complete memory dumps and manually trigger a crash when the issue occurs to generate one? For instructions, please read https://support.eset.com/en/kb380-how-do-i-generate-a-memory-dump-manually.
I will try those two things this weekend.
15 hours ago, itman said:Are you stating the PC hanging occurs when when booting via Win 10 Fast Startup option?
Note with the PC previously powered off by case power button or by manually performing an in program Win restart, Fast Startup is not performed.
No, fast startup has always been disabled on all my computers. The computer hangs after a full reboot from the Windows menu or via the reboot command described earlier but doesn't hang if I completely shutdown the computer then power on or by pressing the hardware reset button.
-
13.2.15 was previously upgraded via in-product update some time ago (maybe 1 week? I don't remember). I did not use any installer. Considering your question about rebooting after upgrade, I must specify that I have "fast boot" disabled and when I reboot or shutdown, I use a custom command ("shutdown.exe /s /t 0" and "shutdown.exe /r /t 0"). This was a leftover when Windows didn't fully reboot or was constantly trying to reload my program at start. I still use those commands nowadays.
Also please note that when I uninstalled nod32 and saw that it made the problem disappears, I tried to reinstall nod32 with a fresh installer from eset.com, then proceed to fully reboot. Unfortunately, the problem was back again.
-
Hello,
I have noticed a weird problem on my computer.
When doing a "soft reboot" by using the restart button in Windows, the system hangs at next boot just after the NOD32 icon tray shows up. At this moment, I notice that if I right-click my desktop, I got a infinite spinning wheel, I can't start most of my program and explorer.exe is not responding. I can't shutdown or restart the computer at this point (hanging at "Restarting") so I hard reset the computer. Computer starts again and works just fine after a cold boot or a hard reset (no hang). Then if I process to restart via the Windows menu, it hangs again at next boot.
I can reproduce this 100% of the time. First I suspected one of my SSD drive failed but SMART monitoring tool is indicating that all drives are OK. I have also reloaded default BIOS option no luck.
Only after I have uninstalled NOD32, the problem stopped. I'm now using Windows Defender.
This is the time that NOD32 failed like that on me. Never had a problem with it for multiples years of usage (home and pro).
I have made an archive with the eset log collector. Where do I send the file? I don't want to send it to a public space as I suspect there are sensitive data inside.
Configuration:
- Windows 10 Pro version "20 04"
- Eset Nod32 13.2.15
System hang after soft reboot only
in ESET NOD32 Antivirus
Posted
Hello
I didn't have time to test this weekend but I have more informations:
Computer still hangs after a software reboot:
Computer doesn't hang at boot:
I have still to try removing Xbox Game Pass but as I'm currently using it, I will not be able to for the time being. Still I pretty sure now that it is the culprit due to @Ic3Lord feedback.
I have left unchecked all checkboxes of Media to scan for the time being even if I understand that this will severely impact system protection but it's still better than removing Nod32.
Also I'm not willing to do a full system ram dump due to size and privacy reason.