Antoine42

Hello I didn't have time to test this weekend but I have more informations: Computer still hangs after a software reboot: disabling all ESET tasks changing HIPS filtering mode from Smart to Automatic reinstalling Nod32 with default settings (without using import/export settings) adding xvdd.sys to HIPS > Driver always allowed to load Computer doesn't hang at boot: after a power cut or hard reset uninstalling Nod32 disabling Real time protection disabling all Media to scan in Real time protection (local, removable, network) I have still to try removing Xbox Game Pass but as I'm currently using it, I will not be able to for the time being. Still I pretty sure now that it is the culprit due to @Ic3Lord feedback. I have left unchecked all checkboxes of Media to scan for the time being even if I understand that this will severely impact system protection but it's still better than removing Nod32. Also I'm not willing to do a full system ram dump due to size and privacy reason.

Just remembered something. Is it possible that this is caused by the Xbox App installing a virtual disk driver (when using Xbox Game Pass)? I could see a new drive labeled : "msft xvdd".

I will try those two things this weekend. No, fast startup has always been disabled on all my computers. The computer hangs after a full reboot from the Windows menu or via the reboot command described earlier but doesn't hang if I completely shutdown the computer then power on or by pressing the hardware reset button.

13.2.15 was previously upgraded via in-product update some time ago (maybe 1 week? I don't remember). I did not use any installer. Considering your question about rebooting after upgrade, I must specify that I have "fast boot" disabled and when I reboot or shutdown, I use a custom command ("shutdown.exe /s /t 0" and "shutdown.exe /r /t 0"). This was a leftover when Windows didn't fully reboot or was constantly trying to reload my program at start. I still use those commands nowadays. Also please note that when I uninstalled nod32 and saw that it made the problem disappears, I tried to reinstall nod32 with a fresh installer from eset.com, then proceed to fully reboot. Unfortunately, the problem was back again.

Hello, I have noticed a weird problem on my computer. When doing a "soft reboot" by using the restart button in Windows, the system hangs at next boot just after the NOD32 icon tray shows up. At this moment, I notice that if I right-click my desktop, I got a infinite spinning wheel, I can't start most of my program and explorer.exe is not responding. I can't shutdown or restart the computer at this point (hanging at "Restarting") so I hard reset the computer. Computer starts again and works just fine after a cold boot or a hard reset (no hang). Then if I process to restart via the Windows menu, it hangs again at next boot. I can reproduce this 100% of the time. First I suspected one of my SSD drive failed but SMART monitoring tool is indicating that all drives are OK. I have also reloaded default BIOS option no luck. Only after I have uninstalled NOD32, the problem stopped. I'm now using Windows Defender. This is the time that NOD32 failed like that on me. Never had a problem with it for multiples years of usage (home and pro). I have made an archive with the eset log collector. Where do I send the file? I don't want to send it to a public space as I suspect there are sensitive data inside. Configuration: Windows 10 Pro version "20 04" Eset Nod32 13.2.15