Hi there,
For quite some time now we have been having the issue of Detections not being delivered through email.
Strangely, though, the EICAR test file DOES produce a notification, however if I use the amtso.org site, the phishing test will produce a Detection, however that detection does not send out the desired alert. To put it mildly, it is slowly driving me mad and our business is considering moving to a different product if we can't resolve this seemingly simple problem.
As a last resort, i thought i would post the issue up the form as another set of eyes may be able to shed some light as to whether something is set incorrectly.
Given we are receiving alerts when testing with the EICAR file, there is nothing wrong with the SMTP relay.
Happy to provide whatever information is necessary to ideally diagnose and resolve this
Thanks in advance, DPA