rumplstilckin

And what happened with this new ESS build? Apparently it is around for about a month, maybe more. Do we all have to send a PM to Marcos? Is this a new (maybe even official) procedure of getting a new build? Or is it going to be tested till arrival of the ESS 8? What is the problem with this whole thing anyway? I'm responsible for 395 computers, and I have better things to do than resolving this annoying issue by manually installing new build on each device. Please, fix this issue NOW.

No. This problem is occurring from time to time (let's say once every 2-4 days, at least with what I observed), but when it happens it is persistent until the shutdown or restart is initiated. But on the other hand, on computers planed to be set with Automatic Filtering Mode, when OS and ESS are freshly installed, I have to run through number of restarts with Interactive Mode, before I establish only a basic set of rules. With one computer restart count exceeded 22, and it was almost impossible to establish any rule and I just gave up. While ESS firewall is set to Interactive Mode, when some software try to establish inbound or outbound traffic, and the rule is not already defined, popup window should show up in front of everything, right. Well... sometimes that popup window simply do not show up when it is supposed to do. We believe it stays somewhere in the background. And from that point on, all popup windows are going into background, and after that we are not able to make any temporary or permanent rules. Firewall is continuing to function properly, not allowing software with missing popup window to establish any inbound or outbound communication. There is no Alt+Tab, or any other method to recall these popup windows from their hidden state. All we can do is to change firewall settings to Automatic Mode, because any new software without the firewall rule will be prevented from making any traffic without our permission, and we can't do anything cause there are no popup windows to block or allow internet access. And the only way to annul this problem is to restart a computer. After computer restart is initiated, you can actually see popup windows reappearing from nowhere. For me it is not possible to make video capture, I guess because these hidden popup windows are showing up only after all other software are turned off. I tried with recording a whole event with my phone, but when the restart is initiated everything is happening so fast and there is not even one frame with these popup windows reappearing, even I can see them with my eyes briefly. I guess I have a crappy camera. I like to think I know a bit about computers and stuff , and believe me when I say: the problem is in ESS UI. When the problem occur, the firewall is still doing it's job. We can still switch to Automatic Filtering Mode, and let ESS decide what software should have in or out traffic. And as soon as we switch again to Interactive Mode, the firewall is expecting us to make a choice, but we can't, cause we can not reach these popup windows, and they will continue accumulating (somewhere). I'm sure all these windows are laying somewhere, waiting to be addressed. My advice to this problem would be to make some sort of a stock for these popup windows in one of the pages within the main UI, either as a list or thumbs. It's maybe not in compliance with ESS UI sleek design, but it can be part of some sort of an advanced UI or something.

Gomez you are right. Like you and Baummonster, I am experiencing that exact same problem on a number of computers, for months and months now. As far as I can notice, this problem is present only with Eset Smart Security 7 (ESS 7) on Windows 7 64bit machines. As you mentioned, popup windows in Interactive Mode are becoming invisible, and they can be seen briefly only when OS restart or shutdown is initiated. I suppose it has something to do with ESS 7 UI, but I'm not an expert. So, like you, the only thing I found to be effective is to restart the computer, which is quite silly and temporary solution. I have no problem with ESS 6 version, but with ESS 7 the problem in question is present all the time, along with some other more serious problems (but they are not for this topic). And don't bother with making any thread cause they'll do nothing. This is an old problem, as old as ESS 7 version, and they know about it for at least six months. I contacted support about this same problem three times now (November, December, February), but all they could say was that Interactive Mode is not always "reasonable" (!!!) ("vernünftig", German support), and recommended that I should switch to Automatic Filtering Mode as soon as I establish all the necessary rules. But I don't want to use Automatic Filtering Mode. And even when I have to, first I have to make necessary rules, and I'm forced to run through 3 to 8 computer restarts just to make rules which will cover only the basics. Interactive Mode worked like a charm up until ESS 7, and we shouldn't compromise with Automatic Mode. Some of us find Eset firewall to be very useful tool, and among us there are those why are able to squeeze that firewall to it's maximum, and enjoy the full potential. Why should we settle for less? Now, after six months from my initial complaint to support (and I'm sure there are many others who did a same), I would expect that this problem would go away after some update, but it didn't. I own 65 licenses for ESS, on 325 computers, and only six of them are set to Interactive Mode. But these six computers are experiencing the same invisible popup firewall window. And if I have to restart even one of them, just one more time, I swear I'll start looking for alternatives to ESS, even after almost 10 years of devoted subscription to NOD and ESS. And yes, ESS is a work in progress, and it will always be, but after how many notes to Support, and after how many months of waiting... we are still at the beginning. Where is the progress in that?