[Why my website and app marked as PUA]

anyone?

please i really need your help.!!!

 

just answer why it is PUA.

[Why my website and app marked as PUA]

Thank you for your replies.

 

Still no one is answering to my question, why we are considered as PUA.

 

Arakasi,Swex, and Eset:

[-] Last year we had inside our application a lot of banners and advertisements!

     We removed them all!

[-] We do not have any toolbar, or any system changing!!

[-] We doing our best to be clean!!!

 

I followed this `antispyware` document, and we are following everything there.

 

Can't you just give information from Eset,

why our application (and site)

are being detected as PUA.

I will FIX anything they want (we already removed all ads and banners).

 

 

Thank you for understanding our business.

[Why my website and app marked as PUA]

Which malware did you get??

It all detected as PUA - pottentially unwanted application.

We never had any malware!!!

We doing all to be clean always

And without any problem.

More than taht,

We are clean regarding all AVs!

Thanks.

[Why my website and app marked as PUA]

Hello eset,

Hxxp:// goo.gl /Aouir

Here is my site and product link

(Shorten by google service)

I sent several mail to samples@eset.com

And to online support following all instructions

But i didnt get any response.

Please tell me why it is marked as PUA.

Thanks for your help,

Josh

[false positive mails not answered for more that 1month [REOPEN]]

I really need your help on this topic.

 

samples@eset.com is not answering, and also samples@eset.sk.

and now also forum.eset.com....

 

 

Is there any other way that I can communicate with ESET ?

[false positive mails not answered for more that 1month [REOPEN]]

Arakasi,

Thanks for your reply.

 

If you look on my first message,

i already send a lot of emails according to the guidelines,

but NO-ONE from Eset answered for more than 1 month.

 

Please help how to proceed.

Eset suppose to be a big company that answers to customer's emails.

 

Thanks in advance!!!

[false positive mails not answered for more that 1month [REOPEN]]

Why no-one is answering to this topic?

 

this is a big problem to our company,

and no any response from the ESET team.

 

Please help!

Thanks in advance

[false positive mails not answered for more that 1month [REOPEN]]

Hi.

There are a lot of download images all around.

Just Go to download.html if u cant find it.

[false positive mails not answered for more that 1month [REOPEN]]

Hxxp:// goo.gl /Aouir

Here is the site and product link

(Shorten by google service)

Thanks for your help.

But still, why no-one from eset not answering??

[false positive mails not answered for more that 1month [REOPEN]]

Marcos,

you just reply with:

This is not a false positive but a correct detection of a potentially unwanted application (PUA).

 

I wanted to write back, but you closed the topic.

We are being detected as PUA

because we had advertises inside our application.

We REMOVED all ads from inside it, in order to not be classify as adware application.

 

in this case,

I would ask Eset,

to re-analyze our software in order to clean this false detection.

 

Thanks in advance!!!

Josh

 

[please leave the topic open, even after answering for couple of hours, just for allowing me to give a simple answer - thanks!!]

[false positive mails not answered for more that 1month [REOPEN]]

Hello,

 

I just re-open new topic,

just in order to get relevant reply to my issue.

Thanks for understanding.

[ i will reply to this message ]

 

I have tried to contact your support team at samples@eset.com

several times about Eset detection falsely our product as PUA (a variant of Win32/RBPlus.A).

it blocks our software and our webpage.

 

Unfortunately, I haven't got a response for the past couple of weeks.

I followed all the directions described on hxxp://kb.eset.com/e...tent&id=SOLN141,

but still haven't got any response from your side.

(also sent some emails from several different email accounts, but still nothing).

 

I would appreciate your prompt response,

as this issue hurts our product and business.

 

Thanks again,

Josh

 

 

=========

Marcos replied: (https://forum.eset.com/topic/2433-false-positive-mails-not-answered-for-more-that-1month/?p=13826)

 

This is not a false positive but a correct detection of a potentially unwanted application (PUA). Detection of PUA is optional and it's at users' discretion if they want to have this kind of applications detected or not.

Having said that and given that this is not a communication channel for disputing PUA detection, we'll draw this topic to a close.

 

[false positive mails not answered for more that 1month]

Hello,

 

I have tried to contact your support team at samples@eset.com

several times about Eset detection falsely our product as PUA (a variant of Win32/RBPlus.A).

it blocks our software and our webpage.

 

Unfortunately, I haven't got a response for the past couple of weeks.

I followed all the directions described on hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN141,

but still haven't got any response from your side.

(also sent some emails from several different email accounts, but still nothing).

 

I would appreciate your prompt response,

as this issue hurts our product and business.

 

Thanks again,

Josh

[question regarding false positive]

Thanks friends for your replies.

 

But the question is,

How can i know why this detection happens.

 

and more than that, they also blocking our software file, with:

a variant of Win32 / RBPlus.A

 

is it means also PUA ?

where I can find at least details for the problem??

 

Thanks in advance for your help!!

[question regarding false positive]

hello,

 

I'm trying to understand why eset detects my application falsely.

the application is detected:

a variant of Win32 / RBPlus.A

 

also, the website detects as:

This page is identified as potentially unwanted.

This web page is on the list of websites with dubious reputation or websites with potentially unwanted content.

 

My question is,

where can get more information and why this detections happens (BOTH DETECTIONS).

I posted on `Malware Finding and Cleaning`

but moderator closed the topic with showing some kind of review on our site. (how can it be that ESET base its data on review ?!)

 

Thanks

[Help with app/domain detection]

Hi,

 

My Application just detected FALSELY as:

a variant of Win32 / RBPlus.A

 

And also,

My Domain is FALSELY detected as:

This page is identified as potentially unwanted.

This web page is on the list of websites with dubious reputation or websites with potentially unwanted content.

 

 

Can you please help, or explain why this happening?

Thanks in advance!