[NOD32 13.0.22.0]

 

3 minutes ago, Marcos said:

The public license ID doesn't exist. You'll need to contact the seller from whom you purchased the license and provide them a proof of purchase, e.g. a receipt if you purchased a retail version in a store.

so it means if i don't any proof, then i wont be able to get issue resolved?

anyways thanks for your support. i will try to get the new licence purchased.

[NOD32 13.0.22.0]

21 minutes ago, Marcos said:

You must have purchased your license somewhere in the past. Where was it? Do you have any confirmation email sent after purchase? If not, you should contact the seller from whom you purchased your license.

well i don't have any information now regarding the previous versions as my account was hacked and when retrieved all emails gone.

so is it possible to solve this issue now?

[NOD32 13.0.22.0]

18 hours ago, Marcos said:

Where did you purchase the license? Via ESET ME (https://www.eset.com/me/) that is the authorized distributor for your region?

i just updated to new version and the new version came with licence automatically, i didn't purchased.

[NOD32 13.0.22.0]

3 minutes ago, Marcos said:

Please copy and paste the data from Details for technical support. It also contains your public license ID.

Dear Marcos,

 

find the below details.

 

License ID: 3AG-9AE-HAW
Username: EAV-0129293781
Computer name: LAPTOP-TOL1MDSV
Seat name: LAPTOP-TOL1MDSV
Product name: ESET NOD32 Antivirus
Product version: 13.0.22.0
Operating system: Windows 10 Home Single Language(64-bit)
Machine: Intel(R) Core(TM) i3-5005U CPU @ 2.00GHz, 4010 MB RAM
 

[NOD32 13.0.22.0]

3 minutes ago, Marcos said:

I was able to find only one license for ESET Mobile Security registered to your forum's email address. Please provide your public license ID if you also purchased a license for ESET Security (EAV/EIS or ESSP).

Please check the attached pictures 

[NOD32 13.0.22.0]

Hi,

since i have updated my ESET to 13.0.22.0 version, the first day i got the update and after that i am getting "SECURITY ALERT" in red because of "DETECTION ENGINE OUT OF DATE" and ESET LIVEGRID IS NOT ACCESSIBLE". And when i go to update option to check for the updates i am getting error of "modules update failed: update authorization failed. Please check if your licence is valid".

But my licence is valid till 2/12/2021 (auto renewal) and this is for 3 devices.

 

Please suggest what if the solution for this and how to make update for my modules.

 

Thanks