Imdad Ahmad

so it means if i don't any proof, then i wont be able to get issue resolved? anyways thanks for your support. i will try to get the new licence purchased.

well i don't have any information now regarding the previous versions as my account was hacked and when retrieved all emails gone. so is it possible to solve this issue now?

i just updated to new version and the new version came with licence automatically, i didn't purchased.

Dear Marcos, find the below details. License ID: 3AG-9AE-HAW Username: EAV-0129293781 Computer name: LAPTOP-TOL1MDSV Seat name: LAPTOP-TOL1MDSV Product name: ESET NOD32 Antivirus Product version: 13.0.22.0 Operating system: Windows 10 Home Single Language(64-bit) Machine: Intel(R) Core(TM) i3-5005U CPU @ 2.00GHz, 4010 MB RAM

Please check the attached pictures

Hi, since i have updated my ESET to 13.0.22.0 version, the first day i got the update and after that i am getting "SECURITY ALERT" in red because of "DETECTION ENGINE OUT OF DATE" and ESET LIVEGRID IS NOT ACCESSIBLE". And when i go to update option to check for the updates i am getting error of "modules update failed: update authorization failed. Please check if your licence is valid". But my licence is valid till 2/12/2021 (auto renewal) and this is for 3 devices. Please suggest what if the solution for this and how to make update for my modules. Thanks