Hi, I'm in the process of installing the ESCM7 console on an Ubuntu 18.04 LTS.
MySQL version 5.7.26
MySQL ODBC 5.3 Driver
the process of installing the eraserver ended well.
When I want to install the agent or access from the web console, it returns the wrong username or password error.
I followed the following instructions to reset the password:
https://support.eset.com/kb3760/#linux
export NEW_PASSWORD=<password>
/opt/eset/RemoteAdministrator/Server/setup/installer_backup.sh --skip-license --server-root-password='env:NEW_PASSWORD'
the process ends well, but the problem persists, I can not access the web or install the agent.
the services are up:
systemctl | grep "tomcat\|mysql\|era"
eraserver-xvfb.service loaded active running ESET Security Management Center Xvfb service
eraserver.service loaded active running ESET Security Management Center Server
mysql.service loaded active running MySQL Community Server
tomcat9.service loaded active running Apache Tomcat 9 Web Application Server
the change seems to apply in the database:
mysql> select user_login, disabled, password_change_timestamp from tbl_security_users where user_login = 'Administrator';
+---------------+----------+---------------------------+
| user_login | disabled | password_change_timestamp |
+---------------+----------+---------------------------+
| Administrator | 0 | 2019-05-31 12:47:08 |
+---------------+----------+---------------------------+
1 row in set (0.00 sec)
Copy the log of de failed installation of EraAgent:
2019-05-31 09:36:29 Information: Installer: Found: OpenSSL 1.0.2n 7 Dec 20172019-05-31 09:36:29 Information: Installer: Checking installed version ...2019-05-31 09:36:29 Information: CheckVersion: Action invoked with: --ca-password ********** --cert-auth-content ********** --cert-auth-path "" --cert-auth-temp-path "" --cert-content ********** --cert-password ********** --cert-password-is-base64 ********** --cert-path "" --cert-temp-path "" --cert-to-check-password ********** --cert-to-check-path "" --computer-added-uuid "" --computer-group-choice DEFAULT --connection-chosen host --create-ca 0 --current-version 7.0.471.0 --db-connectors-dir /opt/eset/RemoteAdministrator/Agent/setup --db-path /var/opt/eset/RemoteAdministrator/Agent/data.db --db-scripts-dir /opt/eset/RemoteAdministrator/Agent/setup/Database --db-type SQLite --db-upgrade "" --enable-telemetry 0 --era-lib-dir /opt/eset/RemoteAdministrator/Agent/ --hostname "" --initial-static-group "" --installed "" --installed-version "" --log-sequence-id "" --modules-dir /var/opt/eset/RemoteAdministrator/Agent/Modules/ --port 2222 --product-guid "" --product-name Agent --proxy-http-hostname "" --proxy-http-password ********** --proxy-http-port 3128 --proxy-http-username ********** --replication-interval "" --server-cert-temp-path "" --upgrade "" --use-proxy 0 --webconsole-hostname "" --webconsole-password ********** --webconsole-port 2223 --webconsole-use-domain "" --webconsole-user Administrator2019-05-31 09:36:29 Information: Product is not installed2019-05-31 09:36:29 Information: CheckVersion: Set output property: P_VERSION_STATUS = NEW2019-05-31 09:36:29 Information: CheckVersion: Return code: 02019-05-31 09:36:29 Information: Installer: Status of current installation is: NEW2019-05-31 09:36:29 Information: Installer: New connection settings are 'hostname': '192.168.1.249', 'port': 22222019-05-31 09:36:29 Information: Installer: Getting certificate from server...2019-05-31 09:36:29 Information: GetServerCertificate: Action invoked with: --ca-password ********** --cert-auth-content ********** --cert-auth-path "" --cert-auth-temp-path /opt/eset/RemoteAdministrator/Agent/setup/ca.der --cert-content ********** --cert-password ********** --cert-password-is-base64 ********** --cert-path "" --cert-temp-path /opt/eset/RemoteAdministrator/Agent/setup/peercert.pfx --cert-to-check-password ********** --cert-to-check-path "" --computer-added-uuid "" --computer-group-choice DEFAULT --connection-chosen host --create-ca 0 --current-version 7.0.471.0 --db-connectors-dir /opt/eset/RemoteAdministrator/Agent/setup --db-path /var/opt/eset/RemoteAdministrator/Agent/data.db --db-scripts-dir /opt/eset/RemoteAdministrator/Agent/setup/Database --db-type SQLite --db-upgrade "" --enable-telemetry 0 --era-lib-dir /opt/eset/RemoteAdministrator/Agent/ --hostname 192.168.1.249 --initial-static-group "" --installed "" --installed-version "" --log-sequence-id "" --modules-dir /var/opt/eset/RemoteAdministrator/Agent/Modules/ --port 2222 --product-guid "" --product-name Agent --proxy-http-hostname "" --proxy-http-password ********** --proxy-http-port 3128 --proxy-http-username ********** --replication-interval "" --server-cert-temp-path /opt/eset/RemoteAdministrator/Agent/setup/servercert.der --upgrade "" --use-proxy 0 --webconsole-hostname 192.168.1.249 --webconsole-password ********** --webconsole-port 2223 --webconsole-use-domain "" --webconsole-user Administrator2019-05-31 09:36:30 Information: GetServerCertificate: Set output property: P_CERT_SUBJECT = CN=Server at 192.168.1.249 and ESET02 and ESET02.CONYLEC.LOCAL;C=US;2019-05-31 09:36:30 Information: GetServerCertificate: Set output property: P_CERT_ISSUER = CN=Server Certification Authority;C=US;2019-05-31 09:36:30 Information: GetServerCertificate: Set output property: P_CERT_SERIAL = 017e2772aead184280833ac962c3015dc7012019-05-31 09:36:30 Information: GetServerCertificate: Set output property: P_CERT_HASH = 70:08:64:14:23:28:29:55:c1:c0:3d:41:41:9e:24:5c:11:ad:4e:492019-05-31 09:36:30 Information: GetServerCertificate: Set output property: P_SERVER_CONNECTION_STATUS = AUTHORIZE_ERROR2019-05-31 09:36:30 Information: GetCertificatesFromServer: Following error occurred while trying to get certificates from server: Unable to convert response JSON to message. Error is ConvertProtobufStringToProtobufObject failed with: map::at. Request JSON is: Unable convert to json (Callback failed for: Era.Common.NetworkMessage.ConsoleApi.SessionManagement.RpcAuthLoginRequest . Error is: Odd character count in the field.).Response JSON is: {"Era.Common.NetworkMessage.ConsoleApi.SessionManagement.RpcAuthLoginException": {} }2019-05-31 09:36:30 Information: CServerAccess: Unloading server API library....2019-05-31 09:36:30 Information: GetServerCertificate: Return code: 02019-05-31 09:36:30 Information: Installer: It is not possible to authorize to ESET Security Management Center Server with provided credentials.2019-05-31 09:36:30 Information: Installer: Cleaning up setup directories2019-05-31 09:36:30 Information: Installer: Removing empty directory /etc/opt/eset/RemoteAdministrator/Agent2019-05-31 09:36:30 Information: Installer: Removing empty directory /var/log/eset/RemoteAdministrator/Agent
I do not know what to try to access
