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thanks @itman, just had a look at this and for some strange reason ANZ was listed under protected websites. we did not add this previously but we have set the radio button to "normal browser" and were able to open the website...thanks for your suggestion!!

ok thanks for your replies. the system has been rebooted several times since installing ESET. Yes, we are running win 10 and fast startup enabled. we havent tried using the banking page on this machine before as it is brand new and came with eset installed by computer company. but we dont have problems loading any other banking pages, just he ANZ page. will try temporarily disabling protocol filtering in the advanced setup and see if that makes any difference...what would this point to if i was able to get the page to load please?

www.anz.com there are no extentions as far as i am aware. it is a brand new system, first used today.

your comment is not that helpful. as i stated, it will not open in any browser or even in BPP... does anyone have any ideas what could be causing this issue. thanks

new computer and new installation of ESET internet security. we can open other banking websites but ANZ will not open in IE or FF or in the ESET BPP sandbox... urgent advice needed please