tl;dr: What to do when Eset tech support doesn't get back to you? Not sure, but I may have malware.
I contacted Eset customer care with a couple questions<sup>*</sup> on February second and received an email stating “We will review your case and respond within 1 business day”. It’s 10:00pm on the fifth now and I still haven’t received a response. What should I do?
<sup>*</sup> My questions are twofold, and I’ll elucidate them here in case anyone on the forum can answer them.
Firstly, I suspect that resetting Eset’s settings to their defaults doesn’t stick. After making changes to the firewall and then clicking the button to return the firewall’s settings to their defaults the blue circles with numbers in them next to the left-hand menu (indicating changes) go away but as soon as I reopen the menu the circles have returned. I’m worried that some malware is messing with the settings after I change them. Is this fear justified?
Secondly, is there an easy way to deny all programs from making outbound connections except for those I whitelist? I figure I can do it by selecting a policy-filtered firewall and then creating rules for programs one by one, but I thought there might be an easier way.