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ESET Insiders
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  1. Chinese users

    Blue screen again

    Thank you. I need a beta version. I've already sent you a private letter.
  2. Chinese users

    Blue screen again

    Thank you. This is the new dump file.My computer blue screen is definitely related to eset, because some software that opens Microsoft Store under ESET boot protection will be blue screen. Other anti-virus software has no problem. https://c-t.work/s/8646a7c9321e44
  3. Chinese users

    Blue screen again

    I can see the crashed file in windbg, dump is generated from Windows 10 1809 system. Need to use the latest Windows 10 SDK analysis, I will provide new dump and reply later. The following picture shows me using the latest version of WinDbg to open the dump display provided by my post. The latest version of Windows 10 SDK download address: https://developer.microsoft.com/zh-cn/windows/downloads/windows-10-sdk
  4. I'll provide a complete dump for you to analyze and reply to me. I've shut down Windows Defender. But some of the applications that open Microsoft Store will also have a blue screen. I've briefly analyzed some of the drivers and found that they include "eelam. sys". dump:hxxp://mail.qq.com/cgi-bin/ftnExs_download?k=0f32316232519cfbd87a900a4330014b09530954540701541c060255541d075006041c035c02064903500152030706560805065465393329747f7e303c1e041e310f&t=exs_ftn_download&code=121be03d eis log:hxxp://mail.qq.com/cgi-bin/ftnExs_download?k=22633638d8b472928a2b97504536074c5a06575a5600575b4e50525c561b015600561b5a0757514e575a550e01500d515601045d633a35060a1069540c51464d190a46385e&t=exs_ftn_download&code=cc68c65c
  5. Does the dump file analysis come to a conclusion?
  6. I'll wait until you finish the dump analysis before doing the operation. I just looked at it briefly before, maybe not the final conclusion. Dump file download address: https://mail.qq.com/cgi-bin/ftnExs_download?k=09393966e7303937de71980e1e35004d56095a030d0653541a08005f5a180657560e145e0f53564f055b5a5f015157010f0d0d52383c322f72747634611b05183704&t=exs_ftn_download&code=799f852b
  7. We have tried to reinstall the system. The system is mirrored in the original version. The problem still exists. Give me an email address and I'll send the dump file.
  8. I come to China, your agents in China can not provide technical support, I can only go to the official forum for help, only after installing eset, open Microsoft Store version of Wechat will be directly blue screen, I use WinDbg analysis, when the blue screen occurs, Windows Defender and ESET may conflict, because the stack of third-party applications only appear ESET and windows defender driver. I have acquired the full memory dump of the blue screen, but its storage capacity is too large. The original dump exceeds 8GB and is close to 3GB after compression. Please contact me to get the dump and find out the reason for the blue screen as soon as possible. Other security software does not have this problem. Only ESET has this problem. The above is from Baidu Translation Here's a screenshot of the blue screen of Microsoft Store.
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