[CPU Usage ekrn.exe spikes and stays there]

4 hours ago, Marcos said:

@Pugar, is Garena a gaming platform which generates network traffic while playing games? Do you observe high cpu usage when it's not running? According to comments above, disabling MBAM's web protection resolves the issue, correct?

Please configure Windows to generate complete memory dumps as per https://support.eset.com/kb380 and manually trigger a crash when you observe high cpu usage. After a reboot, compress the generated memory dump, upload it to a safe location and drop me a message with a download link.

no it doesn't generates network traffic while playing games

it use to login id and password and server give you random GarenaToken for play game  (you can't see GarenaToken)

when you are in game you can close that program

i have to observe again and i will tell you later

[CPU Usage ekrn.exe spikes and stays there]

5 hours ago, Marcos said:

With v12.0 installed, please enable operating system advanced logging in the advanced setup -> tools -> diagnostics. Reproduce the issue, then disable advanced logging, gather logs with ESET Log Collector and provide me with the generated archive.

i send my eset log collector file to you . Please check your pm inbox 

[CPU Usage ekrn.exe spikes and stays there]

I used ESET with MBAM V3 Premium for the long time

I think it's happen after update ESET in 2018 december , When i play game blade and soul in full screen mode and press alt+tab to switch to some program For example Garena and now ekrn.exe suddenly high cpu usage 25% . If i close my game and do the same as i tell you now cpu usage is 50% (25% per cycle) . My friends has the same problem but they play stream game so if i want to fix this problem i have to restart my computer every time that high cpu usage and i found that if i disabled internet protection in setup and protocal filtering the problem is resolved

Product name: ESET Internet Security
Product version: 12.0.31.0
Operating system: Windows 7 Ultimate(64-bit)
Machine: Intel(R) Core(TM) i5-6600K CPU @ 3.50GHz