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pronto last won the day on October 17

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  1. Servus Marcos, I agree with you, until now I haven't experienced a negative impact with ESET in the short time we've been using it. But we are already testing the settings by deactivating the virus scanner and placing EICAR test files in the system, when the virus scanner is switched on again the test files have to remain in the excluded paths and the others have to be detected and deleted. We only use these exception lists of the manufacturers for extremely critical database systems, such as Exchange, Domain Controller, SQL Server, Datev, Agenda, backup files, etc., where a false positive detection can cause high potential damage. In some cases, however, we have not installed any virus scanners on such systems but are currently reconsidering our strategy with regard to protection against network-active encryption Trojans. Thx & Bye Tom
  2. Servus Community, I have run a task to upgrade the Management Agent to several Windows 10 machines in an evaluation group and now two different versions of the Agent seem to be installed on one PC. This is displayed in the Remote Management Center as well as in the Control Panel of the affected PC. The other PCs do not seem to be experiencing this problem. Is there an explanation for the behavior? What would be the best way to get rid of the obsolete version? Just uninstall it? Thx & Bye Tom
  3. Servus Marcos, Many software vendors issue guidelines for configuring virus scanners, especially when databases are involved. These should not be ignored if you want to work in a supported environment. Thx & Bye Tom
  4. Servus Community, with any update seems to have added an additional possibility to exclude files and folders from the virus scanner. Until recently, there was as far as I remember only one place to define exceptions, now there are two: Performance Exclusions and Detection Exclusions. I started a new client with an accounting software and have now configured the Detection Exclusions for it, but noticed that another, older policy with exceptions, where these two possibilities didn't exist at the time of creation, can now be found under Performance Exclusions. I don't get behind the deeper meaning of these two possibilities while reading the manual and wanted to ask what would be the right place for exceptions? Furthermore, I have to configure an environment variable that is not in the list[1] of compatible variables: %localappdata%\AGENDA [2]. If this variable doesn't work, do I really have to configure the absolute path for each user using this software individually? [1] https://help.eset.com/eav/12/en-US/idh_exclude_format.html [2] https://agenda-kunden.de/pdf/6041.pdf (Page 3) Thx in advance & Bye Tom
  5. I reinstalled the agent and deleted the resulting duplicate from the ESMC. The client is now in the remote console with the current status and a final update of the agent went through without problems. I continue to monitor the client to see if the status is now automatically updated. Thx for your attention & Bye Tom
  6. Servus Community, I have a Mac OSX client that SMC says hasn't reported to the server in two weeks, but the user is in the house every day and the status log on his local machine says that everything is fine. How can I fix this? Thx & Bye Tom
  7. Servus Marcos, Yes indeed, a server restart was enough. The warning at least about HIPS is gone... Thx & Bye Tom
  8. Ah okay but JPEGs can everyone see or are they also only visible for ESET stuff members? Anyway, here is the log collection. Thx in advance & Bye Tom efsw_logs.zip
  9. Are there any sensitiv data in the log files, is it save to publish public or can you provide me an adress where I can send the log files? The zip file has a little more than 1 MB... Bye Tom
  10. Servus Marcos, This is one of the mysteries, I didn't disable HIPS as you can see in the policy screenshot but in the computers list I got a red alert notification and in the details list I got the issues as you can see in the other screenshot. So I expect that HIPS should be enabled... Thx & Bye Tom
  11. Hi Community, I'm working on a policy with reduced security level for a Windows server operating system. There is no email scanning and no web protection necessery, so I'm going to disable this features in the client policy. But now I got plenty of warnings in the remote console and I'm searching for a possibilty to disable al this warnings. Furthermore there is a warning for a disabled HIPS feature, which isn't disabled in the remote console, so normaly I expect an active and configured HIPS feature on the server but it isn't. Can anyone help to work through this two issuses? Thx in advamced & Bye Tom
  12. Servus Community, I have conflicting information here in the ESET Security Management Center and in the local console of some clients. I have a client task running to install the latest Endpoint Protection product on Windows and for some clients the status in the task list in the Executions tab of the SMC is: "Task failed, try to install software manually". But if I look at the client itself, everything is fine and the latest Endpoint Protection product is installed. Where do these differences in status information come from and how can this be turned off? Thx & Bye Tom
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