Ericccccccccccc

Hello One of my kids is allowed to 1h30 per day. But every day it displays zero time left on his screen while in reality when I log into parent mode all the time (1h30) is still available. I can fix the problem every day by adding manually 1h30 to his existing 1h30, which is a pain. When I desinstall/reinstall it works again for 1 or 2 sometimes 3 days but then the same happens again. I contacted customer care already twice over the past month, but never got a response, not even an acknowledment. Has anyone any idea 1/ how to fix this ? 2/ Is there a way to contact customer care and obtain a response ? 3/ Is it possible to get a refund ? Thanks

How long does it usually take to get a reply from them ? I did not even get a confirmation message for submitting a question to the customer care ...

Ok I will try

The report for my child shows an activity at a time (11PM) where the rules I have set should not even allow him to use his device.... How is that possible ? Thanks for any help Eric