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Michał Mielech

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Posts posted by Michał Mielech

    Cannot uninstall ESET Management Agent 7 deployed via GPO

    in ESET PROTECT On-prem (Remote Management)

    Posted

    It still doesn't work. I thought that there was a success ...

    Still cannot uninstall ESET Remote Management Agent from workstations. Now I see that there is something else in log.txt

    Cannot get access to file because it is in use by other process ...

    What now ?

     

    ERROR: boost::filesystem::remove: (0x20), Proces nie może uzyskać dostępu do pliku, ponieważ jest on używany przez inny proces: "C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Data\data.db"
    MSI (s) (94!F0) [11:38:25:788]: Closing MSIHANDLE (55) of type 790531 for thread 10480
    MSI (s) (94!F0) [11:38:25:788]: Creating MSIHANDLE (56) of type 790531 for thread 10480
    ERROR: (DbCreate) boost::filesystem::remove: (0x20), Proces nie może uzyskać dostępu do pliku, ponieważ jest on używany przez inny proces: "C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Data\data.db"
    MSI (s) (94!F0) [11:38:25:789]: Closing MSIHANDLE (56) of type 790531 for thread 10480
    MSI (s) (94!F0) [11:38:25:789]: Creating MSIHANDLE (57) of type 790531 for thread 10480
    INFO: Successful GET property 'P_SILENT' with value - 
    MSI (s) (94!F0) [11:38:25:789]: Closing MSIHANDLE (57) of type 790531 for thread 10480
    MSI (s) (94!F0) [11:38:25:789]: Creating MSIHANDLE (58) of type 790531 for thread 10480
    Error 30000. A critical error occurred. Please see the installation log for more information. Enabling the log is described at the ESET knowledge base website:
    support.eset.com/kb406/
        
    MSI (s) (94!F0) [11:38:33:338]: Product: ESET Remote Administrator Agent -- Error 30000. A critical error occurred. Please see the installation log for more information. Enabling the log is described at the ESET knowledge base website:
    support.eset.com/kb406/

    uninstlog_tomek.txt

    ERA 6.5 to ESMC 7

    in ESET Products for Virtualized Environments

    Posted

    Hi all,

    I have ERA server on vmware as virtual appliance, ESMC would like to have the same type.

    Is there an option to backup-convert-restore database between 6.5 and 7 version ? 

    Have anyone did that with success ? I red many whitepapers, but none worked for me.

    I thought that i will backup on 6.5 and restore on 7, but no, it doesn't work for me

    Any suggestions ?

    Cannot uninstall ESET Management Agent 7 deployed via GPO

    in ESET PROTECT On-prem (Remote Management)

    Posted

    Great, Management Agent x86 installed via GPO

    ESET Endpoint AV missing from add/remove programs - but it is not a big problem - maybe I will have notices from other sofftware about that, but will reinstall

    Thanks Marcos for your support - please answer on extra questions :

    1. You think I should upgrade ERA to ESMC ? Will it support older windows xp workstations ?

    2. What I did wrong with my GPO ?

    Cannot uninstall ESET Management Agent 7 deployed via GPO

    in ESET PROTECT On-prem (Remote Management)

    Posted

    I have ERA Server v.6, a lot of xp machines and servers 2003

    But it is not the problem, the problem is that I cannot uninstall management agent. Why it does not want to uninstall via GPO ? I don't really know, but  I shoul have possibility to remove an app.

    I ran what you told me on xp machine - "agent_x86.msi /lvx* uninstlog.txt" - there is only repair option, but still an error

    Can you help me with this ?

    I also attached uninstall log file

    Regards Michał

    uninstlog_rys21.txt

    Cannot uninstall ESET Management Agent 7 deployed via GPO

    in ESET PROTECT On-prem (Remote Management)

    Posted

    Hi,

    I have got a bit problem

    According to https://support.eset.com/kb6864/?locale=en_US&viewlocale=en_US i have deployed ESET Management Agent 7 to more than 100 workstations

    I have to remove them because m server supports older version 6.5

    But I cannot do that on any machine

    I receive error "a critical error occured ...". In log file I do not find anything special that could help me investigate this problem.

     

    Please dont't tell me that I have to use ESETremover on every machine ....

     

    Regards

    Michał

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