Michał Mielech

Where should I look for them ?

These logs are taken during uninstall process (I ran agent_x64.msi /lvx* uninstlog.txt). Should I do something else ? I have to mention that on some workstations (W10 ?) on the beginning of uninstall process I got information about lack of privileges, it is not possible, I'm domain admin.

It still doesn't work. I thought that there was a success ... Still cannot uninstall ESET Remote Management Agent from workstations. Now I see that there is something else in log.txt Cannot get access to file because it is in use by other process ... What now ? ERROR: boost::filesystem::remove: (0x20), Proces nie może uzyskać dostępu do pliku, ponieważ jest on używany przez inny proces: "C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Data\data.db" MSI (s) (94!F0) [11:38:25:788]: Closing MSIHANDLE (55) of type 790531 for thread 10480 MSI (s) (94!F0) [11:38:25:788]: Creating MSIHANDLE (56) of type 790531 for thread 10480 ERROR: (DbCreate) boost::filesystem::remove: (0x20), Proces nie może uzyskać dostępu do pliku, ponieważ jest on używany przez inny proces: "C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Data\data.db" MSI (s) (94!F0) [11:38:25:789]: Closing MSIHANDLE (56) of type 790531 for thread 10480 MSI (s) (94!F0) [11:38:25:789]: Creating MSIHANDLE (57) of type 790531 for thread 10480 INFO: Successful GET property 'P_SILENT' with value - MSI (s) (94!F0) [11:38:25:789]: Closing MSIHANDLE (57) of type 790531 for thread 10480 MSI (s) (94!F0) [11:38:25:789]: Creating MSIHANDLE (58) of type 790531 for thread 10480 Error 30000. A critical error occurred. Please see the installation log for more information. Enabling the log is described at the ESET knowledge base website: support.eset.com/kb406/ MSI (s) (94!F0) [11:38:33:338]: Product: ESET Remote Administrator Agent -- Error 30000. A critical error occurred. Please see the installation log for more information. Enabling the log is described at the ESET knowledge base website: support.eset.com/kb406/ uninstlog_tomek.txt

Sorry for the post After few hours i have found option on ESMC appliance "pull data from ..." Have a nice day

Hi all, I have ERA server on vmware as virtual appliance, ESMC would like to have the same type. Is there an option to backup-convert-restore database between 6.5 and 7 version ? Have anyone did that with success ? I red many whitepapers, but none worked for me. I thought that i will backup on 6.5 and restore on 7, but no, it doesn't work for me Any suggestions ?

On Windows 10 workstations will this bat file work too ? As I remember on W10 there was warning about "not enough priviliges"

Great, Management Agent x86 installed via GPO ESET Endpoint AV missing from add/remove programs - but it is not a big problem - maybe I will have notices from other sofftware about that, but will reinstall Thanks Marcos for your support - please answer on extra questions : 1. You think I should upgrade ERA to ESMC ? Will it support older windows xp workstations ? 2. What I did wrong with my GPO ?

There was no C:\Documents and Settings\All Users\Dane aplikacji\ESET\RemoteAdministrator folder, only ESET Endpoint Antivirus I ran that script, everything what name was ESET *.* is missing from add/remove programs Now gpupdate /force /boot - will write back if it was succesful or not

I have ERA Server v.6, a lot of xp machines and servers 2003 But it is not the problem, the problem is that I cannot uninstall management agent. Why it does not want to uninstall via GPO ? I don't really know, but I shoul have possibility to remove an app. I ran what you told me on xp machine - "agent_x86.msi /lvx* uninstlog.txt" - there is only repair option, but still an error Can you help me with this ? I also attached uninstall log file Regards Michał uninstlog_rys21.txt

Hi, I have got a bit problem According to https://support.eset.com/kb6864/?locale=en_US&viewlocale=en_US i have deployed ESET Management Agent 7 to more than 100 workstations I have to remove them because m server supports older version 6.5 But I cannot do that on any machine I receive error "a critical error occured ...". In log file I do not find anything special that could help me investigate this problem. Please dont't tell me that I have to use ESETremover on every machine .... Regards Michał