DeRuijter

Hello, recently all the 14 pcs that were registered were removed so only the 5 laptops we are currently using have an active license. What do you mean with contacting the reseller from Peru? you mean contact Eset Peru? because the license was bought from the same eset.com website. My question was more of if this notification was legit or not. I can understand if there was a mistake with saying my license was unofficial. What I basically want to know is that this one was not a virus disguising itself as the antivirus. Dont know if I am making myself understood here 😅.

yes, those details are correct. I dont know how it can be overused since we have exactly 5 laptops at both homes. Yes I live in NL but I am originally from there. Anyway, was the notification real? because at first I thought my license was really set to expire but then I remembered that it expires in February. I thought my pc was infected and this was a phishing scam but the link looks from the eset website?? I also tried to look for the exact notification in google images so I can show my family member and post it here but I coulndt find anything similar (at least in Spanish) which makes it suspicious.

3AC-RE9-EM7

Hello, where can I find this? I think I know what email was used as this was done by a family member. And how do I provide these details? by PM?

it was bought from the eset website

Hello, Today when I first turned on my laptop I received a notification from Eset in Spanish saying that my license was not official and it could not be updated anymore. Weird wording because it sounds as if it was saying that my license was fake. Anyway, it had a link that took me to this website: https://www.eset.com/latam/hogar/licencia-no-autorizada/?utm_source=application&utm_medium=ipm&utm_term=latam-es_5_all_6_dec10-14_7_q4-2020_8_leakers-m1&utm_content=latam-es-leakers-m1&utm_campaign=marketing-other The link doesnt look fake as it takes me to eset.com. However my license is set to expire on February and certainly not today. Why did I receive this message? The license was bought in a latinamerican country for 5 pcs and the version I have is in English (same as the language of my laptop), why was the notification in Spanish?

nvm, as I was checking the options I ticked the "Enable detection of potentially unsafe applications". I didnt see it before because every time I would go to the Advanced setup it opens in Real-time file system protection rather than in Detection Engine.

Hello, I have a file that I know is infected but NOD 32 is not detecting it. However when I upload the file to Virustotal or Jotti it says that Nod32 actually detects it. What options should I change so it gets detected by my desktop application? https://www.virustotal.com/#/file/b50816ecc6ec849fcb0ed0677c8a6b1f0867a74638679bcafc4f63dcc5b2e1ef/detection https://virusscan.jotti.org/en-US/filescanjob/gaeu6u0m2y