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  1. Hallelujah! It worked! I follwed these instructions and upon restart, Window Management Instrumentation Service had been started. I was then able to "Start" the Security Center with no errors. I tried installing a few Windows updates with the Windows Updater and they did NOT failed. I suspect the WMI problem was causing my installation errors before. I am so glad to have that working again. Thank you so much for your help.
  2. I am slowly working my way through the utility manual and the information on how to do the manual repair. This information pointed me to the Event Viewer where I discovered another Service, Application Virtualization Client that was also stopped on 11/11/13 and has an error message when I try to restart it. I suspect it too is dependent on WMI. I havn't run the tool yet; I'll post more when I do and know more. I may also call Customer Care as soon as I know enough to know what to ask. As to the registry, I would take you up on the offer if you think it will help. I'm very unsure of m
  3. I've tried to reply to this thread twice now and the post has just disappearred. I really appreciate the offers of help and I will respond shortly, but right now I'm so frustrated I could cry. I need to calm down and then I think things will work better.
  4. Please post a screen shot of this message as I don't recall seeing anything like that so far. I would gladly post a screen shot but the message is no longer there. (No, I didn't make it up.) However, it would have been more accurate for me to say there was a red circle with an x in it beside the Flag in the notifications area. I am not very diligent about checking these notifications and since the message seems to come and go at random, I suspect this is an old problem. I did recheck to see if the Security Center had somehow "started" but it had not and will not. I am posting a scree
  5. Ran chkdsk /f --- I did this on restart and watched it through stage 4, but missed seeing it do all of stage 5. As far as I know it only found 1 thing in Stage 4, Verifying file data. "Windows replaced bad clusters in file 3349 of name \USERS\TECHIN~1\NTUSER~1.REG" Ran sfc/ scannow as admin -- Results: "Windows Resource Protection did not find any integrity violations" I've run ESET on this computer since it was new. I did have an issue with a trojan back in November https://forum.eset.com/topic/1365-win32kryptikbojt-trojan-variant-found/#entry7652. More on that in the next post.
  6. Hi, I'm running Windows 7 Home Premium (64 bit) and ESET Smart Security 5 Version Upon startup I had a red flag in my Windows Action Center that informed me that I needed to start the Windows Security Center. I attempted to do this, but was not able to. Microsoft support led me to the Security Center Properties and told me to choose "Log On" and click "Browse" to enter the name of my computer (which is an Asus K52JC notebook, if that matters). When I enter my computer name I get an error message, "An object (User or Built-in security principal) withe the following name cannot
  7. Thanks. Upon investigation I found this file in eSet's quarantine. Further seaching revealed three other files etfq4h.reg, etfq4h.bxx, and etfq4h.fvv. I was able to quarantine the first two and the third I was able to delete after reboot with the help of Hijack This. I also deleted the registry entry. Is it ok to delete these and the other trojan files from the eSet quarantine? I really don't like leaving them there and would much prefer for them to just be GONE! Thanks again.
  8. Sorry it took me so long to respond. I've attached the Sysinspector Log. Hopefully, this is what you were requesting. SysInspector-TIMOBILE-131117-1359.zip So far the computer has not had any other issues, though the issue with "the ControlDeck not responding" continues to occur each time it starts up. Interestingly though, there are no obvious issues other than the dialog window pops ups, I click "close" and then everything appears normal and there are no obvious issues with operation. I'm planning to download the latest version of the ControlDeck from ASUS and see if it fixes th
  9. My computer was infected last night with a variant of Win32/Kryptik.BOJT Trojan. It locked the computer and demanded a $300 ransom for the key to unlock the machine. Upon the third restart, the computer was unlocked thanks to eSet Smart Security 5. eSet located and quarantined the trojan - file name: h4qfte.dss. Since then I've had only a few minor issues which may or may not be related. Soon after the desktop was unlocked I got a Windows error message stating that the Control deck had stopped working. This has not happened again, but then I haven't restarted the computer. I've also
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