[ekrn.exe? High CPU usage when the screensaver is active]

Ok!

Thank you for your patience.

Regards,

[ekrn.exe? High CPU usage when the screensaver is active]

I apologize for the late reply.

https://wetransfer.com/downloads/f6c39d9a2143036a3510c7566d40043b20200511140622/1e1e2bbfeffca5a3c6795e128372940520200511140734/c06d4b

Regards,

 

[ekrn.exe? High CPU usage when the screensaver is active]

But "Total User CPU" of ekrn.exe is 03 minutes and 57 seconds?

Regards,

[ekrn.exe? High CPU usage when the screensaver is active]

In the log with protection disabled, the ekrn.exe process had an intense CPU usage, a greater value than when protection was enabled. But perhaps it is I who do not correctly interpret the values.

As for FortiClient I use it to connect to a client in VPN, I didn't know it was also an Antivirus, on the other hand I wouldn't even know how to disable it.

Regards,

[ekrn.exe? High CPU usage when the screensaver is active]

It is not clear to me what he controlled. In the log with protection enabled, the ekrn.exe process had an intense CPU usage.

[ekrn.exe? High CPU usage when the screensaver is active]

Here is the link where to find the ProcessMonitor logs, one with protection enabled, the other with protection disabled.

https://wetransfer.com/downloads/66ae562972a6d38fa3300d4fa4baf06020200508080526/39c9c6eb37417bc97495ba5ab3150cb520200508080845/0b14ee

Regards,

 

 

[ekrn.exe? High CPU usage when the screensaver is active]

Attached the situation processed Process Monitor for about 20 minutes.

I tried to disable all features protections.

ekrn.exe is in second position, after dwm.exe

Regards,

[ekrn.exe? High CPU usage when the screensaver is active]

https://wetransfer.com/downloads/8c62a7e01ec45c09c84b5e786856b00c20200506124038/.............

Regards,

[ekrn.exe? High CPU usage when the screensaver is active]

I have a problem the generated file is 225 MB

How do I send it?

Regards,

[ekrn.exe? High CPU usage when the screensaver is active]

Ok for diagnostics.

Where do I find ESET Log Collector?

Sorry, I find in FAQ

Regards,

 

[ekrn.exe? High CPU usage when the screensaver is active]

If I do not go wrong the check for idle computer should be disabled.

[ekrn.exe? High CPU usage when the screensaver is active]

I noticed that when the screensaver is active the ekrn.exe process uses a lot of CPU, in the case in example 697 seconds in a period of about 15 minutes.
Together with the ekrn.exe process, the dwm.exe process also uses a lot of CPU.

Regards,

[ekrn.exe and errors 5858 in the event log (WMI-Activity)]

Thanks for the reply, the problem has not been solved but I think it is not an ESET problem.

Regards,

[ekrn.exe and errors 5858 in the event log (WMI-Activity)]

I find, in the event log, errors of this type, 2696 is the process id of ekrn.exe

Regards,

LittleWave