dontdrama

I contacted support. They wanted me to explain my issue but I can't because I don't understand what my issue is. I asked them to read the forum discussion to see what my issue is but they said they "aren't able to go to the forum and read it". Are these the same people who are going to fix my computer, but can't go online and read this discussion?

So I paid for your service with the promise that you had a tool to solve my problem, but you don't. Then you accuse me of having a virus that is the result of trying to get around some licensing requirements BEFORE you even see any of my logs. WOW.

I managed to download the file to dropbox and create a link here: https://www.dropbox.com/s/zl44oa97ac3v2xy/essp_logs.zip?dl=0

I have no idea what any of that means and what that has to do with me.

essp.logs.zipped.zip

Can I email them to you.

...and when I try to a zipped file, I get an error message saying "it can't be zipped. It may be in use".

I'm getting an error message when I try to send you the logs "your only allowed to send 10mb"?

What exactly does that mean for the process of getting the virus removed?

What exactly does that mean for the process of getting the virus removed? English please.

I discovered the infection from instructions online but don't remember exactly how. "Com Surrogate keeps appearing and disapperaing in my task manager and something is interfering with my google searches. Nothing I've done with eset has detected the virus.

I purchased the license. how do i remove virus?

Can you help me remove this virus? I have windows 10 64 bit. Malwarebytes instructions were difficult to carry out so I have switched to ESET for my primary anti virus. Thanks.